Account Services Associate Specialist FIS Global

5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

As a Specialist at FIS, you will be responsible for handling high complex research, reporting, and special processing of retirement plan activities, including plan changes and modifications. You will work closely with a group of less tenured plan administration staff on recordkeeping activities as assigned. Your key responsibilities will include: - Supporting meeting Service Level Agreements for TAT, utilization, productivity & quality. - Maintaining and analyzing MI associated with all SLAs and circulating reports/dashboards as required. - Effectively suggesting and scheduling shift rotation and leaves to meet capacity per shift. - Ensuring compliance with external and internal audit and co...

Posted 2 months ago

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IOT L1 Support Engineer The Product Guys

2.0 - 6.0 years

0 Lacs

karnataka

On-site

You will play a vital role in ensuring seamless IOT services for our customers. You will be responsible for troubleshooting, monitoring, and resolving issues related to IOT services to maintain high service quality and customer satisfaction. Your typical day will be network auditing, change management and change implementation, SLA management, L1 support, advanced troubleshooting. Responsible for the day-to-day operation and support of IOT services. Monitor and troubleshoot IOT incidents to identify the root cause and ensure swift and effective resolution. Leverage Kubernetes for networking and container orchestration, ensuring smooth integration and automation with network infrastructure. P...

Posted 3 months ago

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