Account Risk Operations Analyst II

Bluevine

2 - 7 years

3 - 7 Lacs

bengaluru

Posted:19 hours ago| Platform:

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Skills Required

business administration financial advisory data analysis operations analyst analytical banking customer support fraud analyst customer experience business banking

Work Mode

Work from Office

Job Type

Full Time

Job Description

WHAT YOU'LL DO:

Write reports and document evidence, findings, and recommendations
Review appropriate queues to reduce instances of fraud, identify areas of high fraud activity, and work in conjunction with the risk team to make our fraud practices more robust
Investigate anomalies that could potentially include fraud
Work through high volumes of potential alerts to identify and confirm fraud events
Conduct investigations of customer accounts and activity to identify and prevent fraud
Identify, prevent, and mitigate digital banking, mobile, electronic, check and/or ACH banking fraud losses
Work in conjunction with cross-functional risk teams to reduce instances of fraud
Work in conjunction with customer support teams to help with identified instances such as ATO, social engineering and other red flag referrals
Put together complex fraud cases and be able to review them with management

WHAT WE LOOK FOR:

2+ years of fraud experience
Strong analytical and problem-solving skills
Passion for delivering a great customer experience
Impeccable judgment and acute attention to detail
Proven track record of high-performance
Bachelor s degree in Business Administration, Finance, or related field preferred

Benefits & Perks

Excellent group health coverage and life insurance
Stock options
Hybrid work model
Meal allowance
Transportation assistance (terms and conditions apply)
Generous paid time off plan, Holidays
Company-sponsored mental health benefits
Financial advisory services for both short- and long-term goals
Learning and development opportunities to support career growth
Community-based volunteering opportunities

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