Account Risk Operations Analyst II

Job Description

About Bluevine Bluevine is transforming small business banking with innovative solutions like checking, lending, and credit all tailored to help entrepreneurs thrive. With best-in-class technology, advanced security, and a deep understanding of the small business community, we re empowering entrepreneurs to grow with confidence. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, we ve been supporting SMBs since 2013, serving over 500,000 customers nationwide and growing a dynamic global team of 500 people. Our mission? To fuel small businesses with the financial tools they need to succeed. At Bluevine, you ll be part of a collaborative, fast-paced team that s reshaping the future of banking. Ready to make an impact? This is a hybrid role . At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines, and are following a hybrid model. In-office days will be determined by location and discipline. ABOUT THE ROLE: Bluevine is looking for a Fraud Analyst who will be responsible for the critical review of client files throughout the application process and account life-cycle. This person will be responsible for gathering and analyzing data to verify the identity of the business and related principles. Fraud analysts work alongside an experienced risk organization and are exposed to all aspects of FinTech operations in a high-growth startup environment. WHAT YOULL DO: Write reports and document evidence, findings, and recommendations Review appropriate queues to reduce instances of fraud, identify areas of high fraud activity, and work in conjunction with the risk team to make our fraud practices more robust Investigate anomalies that could potentially include fraud Work through high volumes of potential alerts to identify and confirm fraud events Conduct investigations of customer accounts and activity to identify and prevent fraud Identify, prevent, and mitigate digital banking, mobile, electronic, check and/or ACH banking fraud losses Work in conjunction with cross-functional risk teams to reduce instances of fraud Work in conjunction with customer support teams to help with identified instances such as ATO, social engineering and other red flag referrals Put together complex fraud cases and be able to review them with management WHAT WE LOOK FOR: 2+ years of fraud experience Strong analytical and problem-solving skills Passion for delivering a great customer experience Impeccable judgment and acute attention to detail Proven track record of high-performance Bachelor s degree in Business Administration, Finance, or related field preferred Benefits & Perks Excellent group health coverage and life insurance Stock options Hybrid work model Meal allowance Transportation assistance (terms and conditions apply) Generous paid time off plan, Holidays Company-sponsored mental health benefits Financial advisory services for both short- and long-term goals Learning and development opportunities to support career growth Community-based volunteering opportunities