Account Receivable Specialist

Job Description

Scope: Drive collection process to reduce past due amounts. Escalation point to assist collectors with AR items related to disputes and reconciliations. Ensure maintenance and adherence to desktop procedures by collectors. Participate in daily "War Room" & Regional calls with collectors and regional teams; provide leadership and guidance; take actions as necessary. Work with collections team on root cause analysis for AR issues; report process failures/gaps to leadership for action. Manage accounts that are subject to suspension of supply/services for failure to pay within terms. Maintain and control a "blacklist" of bad payers (recognizing corporate affiliations), establishing the terms under which business can be re-initiated (if at all) and being arbiter of any changes to that list. Coordinate and provide best practice and training to Regional Collections Coordinators ensuring that they serve their teams with a common and fully informed approach to collections and work with our third-party service supplier. Assist with held order release process. Refer accounts for third party debt collection. Support collection activity as necessary for recovery. Refer accounts for credit limit assessment and approve credit limits within established DOA. Determine solutions to mitigate credit limit impact on trading. Coordinate with Customer Master Data team to ensure necessary master data is maintained in SAP. Reporting of all facets of the role to senior leadership. Documentation of all processes associated with the role Support of audit requests related to activities of this position. Metrics: AR past due amounts by aging and percentage Bad Deb Reserve amounts Process document maintenance Expectations: Matrix leadership ability Understanding and experience in commercial collection practices and processes Willingness to prioritize best interests of business under pressure Ability to prioritize best interests of business to meet established deadlines Experienced in SAP & Excel 6 to 9 years of experience