Account Manager (Social Media)

In your role as an Account Manager (Social) at MediaX, you will report to the Group Account Manager and be responsible for cultivating client relationships, ensuring a positive customer experience, and coordinating with internal teams to meet project deadlines. Your excellent communication and interpersonal skills, along with the ability to manage multiple projects simultaneously, will be crucial in overseeing strategy, execution, and art teams, liaising with clients, and ensuring timely project delivery approved by stakeholders. Your contributions will significantly impact project success and business objectives. **Key Responsibilities:** - Conduct bi-monthly feedback calls to update clients on project progress. - Actively monitor external and internal groups to identify areas for improvement. - Provide valuable advice to enhance client satisfaction. - Serve as the primary point of contact for recurring clients, maintaining regular communication and building strong relationships. - Conduct brief and content review meetings with clients to gather feedback and address concerns. - Act as a trusted advisor, offering strategic guidance based on industry best practices. - Coordinate and oversee agency team members working on client projects. - Ensure adherence to agency processes and quality standards. - Stay up-to-date with marketing trends and innovations to align client brands with objectives. - Oversee the creation of reports, strategy decks, and deliverables. - Collaborate with teams to ensure project delivery within deadlines and budget. **Qualifications:** - Minimum of 2 years of experience in Account Execution or 1 year of experience in Account Management. - Proven track record in client relationship management and marketing services. - Strong communication, organizational, and project management skills. - In-depth knowledge of marketing trends and industry best practices. - Proficiency in standard office software and project management tools. - Ability to collaborate effectively with cross-functional teams. - Analytical and problem-solving capabilities. - Proactive and client-centric approach to work. At MediaX, you will be part of a fast-growing digital and creative startup specializing in Digital Marketing Solutions. The company values its employees and places them at the forefront, prioritizing your growth and success every day.,