2 Account Execution Jobs

Job Description: As an Account Manager (Social) at MediaX, you will report to the Group Account Manager and play a crucial role in cultivating client relationships, ensuring exceptional customer experience, and coordinating with internal teams to meet project deadlines. Your responsibilities will include overseeing strategy, execution, and art teams, liaising with clients, and ensuring timely project delivery that aligns with stakeholder objectives, thereby contributing significantly to project success and business goals. Your primary responsibilities will involve client relationship management and communication. This will include conducting feedback calls to update clients on project progress, actively monitoring for areas of improvement, providing valuable advice to enhance client satisfaction, and serving as the main point of contact for recurring clients associated with marketing services. Building and nurturing strong client relationships, conducting review meetings, and acting as a trusted advisor offering strategic guidance based on industry best practices will be key aspects of your role. Additionally, you will be involved in strategic planning, internal team growth, and project management. This will require understanding various rate structures, assisting in upselling activities, coordinating agency team members, fostering creativity and motivation, and facilitating client and internal team training. Staying updated with marketing trends, aligning client brands" strategic direction with their objectives, overseeing workflow coordination, and ensuring quality assurance will also be crucial aspects of your role. To excel in this position, you should have a minimum of 2 years of experience in Account Execution or 1 year of experience in Account Management, with a proven track record in client relationship management and marketing services. Strong communication, interpersonal, organizational, and project management skills are essential, along with in-depth knowledge of marketing trends and industry best practices. Proficiency in standard office software and project management tools, the ability to collaborate effectively with cross-functional teams, and analytical problem-solving capabilities will be advantageous. A proactive and client-centric approach to work is highly valued. About MediaX: Joining MediaX means becoming part of a fast-growing, new-age digital, and creative startup specializing in Digital Marketing Solutions. MediaX comprises a team of young, passionate, and innovative individuals who are committed to delivering the best to clients. The company's focus is on providing content-driven, innovative creatives, and digital marketing solutions to clients. MediaX operates on an employee-first approach, where you are prioritized every day, reflecting the company's commitment to its workforce and clients alike.,

What You'll Do We are seeking a Customer Account Manager to manage a large portfolio of emerging and small business customers in our SaaS Sales team. You will drive Annual Recurring Revenue (ARR) growth and maximize customer satisfaction and retention at scale. With a high ratio of accounts, we are looking for an individual who can efficiently engage, identify, and act on revenue opportunities without the time for in-depth, strategic planning on each account. You will report to the Director of Existing Business Sales. What Your Responsibilities Will Be Customer Portfolio Management at Scale: You will manage a high volume of new and small business accounts, efficient service to ensure customers understand and gain value from their investments. You will develop professional relationships across your portfolio, with a focus on maximizing engagement and retention. Increase Sales Growth: You will exceed sales targets by developing a high-velocity sales process tailored to new and small business customers. You will identify cross-sell and upsell opportunities, focusing on value features and products that meet customer needs. You will maintain a flow of customer interactions to build a scalable pipeline, ensure rapid response times, and achieve results against set quotas. Scalable Account Execution: You will implement standardized account plans designed for volume, focusing on efficient onboarding, rapid response to customer inquiries, and delivering value with minimal turnaround time. You will conduct product presentations, webinars, and call to increase awareness of available solutions. Ensure each customer interaction is and impactful, even within time constraints. Customer Engagement: You will address customer pain points and goals promptly, offering product solutions tailored to new our needs. You will check in to assess satisfaction, troubleshoot, and uncover additional revenue potential without account customization. Collaboration: You will collaborate with our teams, including Customer Success and Marketing, to provide a cohesive customer experience and use resources across accounts. You will be a bridge between customer needs and our teams to support customer satisfaction at scale Manage customer relationships, engaging them in value-added activities. What You'll Need to be Successful Overall 7 years experience of which 3+ years of experience as a Customer Accounts Manager of Mid-Market accounts Make sense of complex, high quantity, and sometimes contradictory information to identify solutions with limited change. Experience communicating the value of the product and its features to customers (verbal, written, video, in person) Experience assisting multiple customers simultaneously and managing a book of business of 400+ customers. Achieve results, even under challenging circumstances and with Experience prioritizing sales opportunities based on ICP Enthusiasm for customer success and excellence especially within the SaaS space Experience with enterprise platforms such as ERP, CRM, ECommerce, POS, OMS, etc. Salesforce and Gainsight experience