Account Manager

Company Description

Established in 1953, Midland Credit Management, Inc. (MCM) is a leading specialty finance company offering debt recovery solutions for consumers. As a wholly-owned subsidiary of Encore Capital Group, MCM purchases portfolios of defaulted consumer receivables and partners with consumers to help them work toward financial recovery. Headquartered in San Diego, California, MCM has over 4,000 employees working across the United States, Costa Rica, and India. The company is renowned for its consumer-centric practices and commitment to economic empowerment, which is embodied in their Consumer Bill of Rights.

Role Description

This is a full-time on-site role for an Account Manager located in Gurugram. The Account Manager will be responsible for managing relationships with clients, coordinating with internal teams, assisting clients with debt recovery processes, and ensuring client satisfaction. Day-to-day tasks will include client communication, problem resolution, and implementing strategies for portfolio recovery. The Account Manager will also be responsible for analyzing data and providing reports on client accounts.

Qualifications

• Experience in client relationship management and customer service
• Skills in data analysis and problem-solving
• Proficiency in communication and interpersonal skills
• Graduate in any stream