Account Manager (Marketing/Sales)

Key Responsibilities

Tender Identification & Tracking

• Identify and monitor relevant government and private tenders and business opportunities. Handle registrations on e-procurement portals such as GeM, CPP, etc., and attend pre-bid meetings and vendor registrations.

Tender Documentation

• Prepare and submit comprehensive tender documents in coordination with internal teams, ensuring adherence to compliance and regulatory standards.

Sales Strategy Execution

• Assist the Sales Lead in implementing sales strategies and achieving assigned sales targets.

Market & Competitor Analysis

• Track competitor pricing strategies, activities, and market trends to provide actionable insights that support business growth.

• Customer Interaction & Support

• Manage customer inquiries, prepare quotations, and follow up regularly to improve engagement and conversion.

Order Management

• Ensure smooth order processing including purchase order receipt, internal coordination, and invoicing.

Contract & Payment Monitoring

• Monitor contract terms, service level agreements (SLAs), and follow up on payments to ensure contractual compliance.

Customer Relationship Management

• Build and maintain long-term relationships with customers to enhance satisfaction and secure repeat business.

Reporting & Feedback

• Provide regular updates to the Sales Lead on tender progress, sales performance, and customer feedback.

CRM & Data Management

• Maintain and update lead pipelines, customer databases, and opportunity tracking using CRM tools.