Account Manager - Client Services

About the Role:

Account Manager Client Services

Key Responsibilities:

• Client Relationship Management

• Serve as the primary liaison between clients and the company.
  
• Build, nurture, and retain strong client relationships through consistent communication and service excellence.
  
• Understand client objectives, brand guidelines, and business requirements.
  

• Event & Project Management

• Work with creative, production, and operations teams to conceptualize, plan, and deliver events/brand activations.
  
• Prepare and present event proposals, pitches, and detailed event plans.
  
• Monitor event budgets, timelines, and deliverables to ensure client satisfaction.
  
• Oversee on-ground event execution, ensuring quality and brand alignment.
  

• Strategic Account Growth

• Identify opportunities to upsell/cross-sell services within existing accounts.
  
• Support in winning new accounts by participating in pitches and presentations.
  

• Financial & Administrative

• Track budgets, raise invoices, and ensure timely client payments.
  
• Maintain accurate project documentation and reports.
  

Requirements & Skills:

• Graduate/Postgraduate in Marketing, Event Management, Mass Communication, or related fields.
  
• 4–7 years of proven experience in

  client servicing/account management

  within the event management, advertising, or experiential marketing industry.
• Strong communication, presentation, and negotiation skills.
  
• Ability to multitask, prioritize, and handle high-pressure deadlines.
  
• Creative mindset with attention to detail.
  
• Proficiency in MS Office (PowerPoint, Excel, Word); knowledge of project management tools is a plus.
  
• Willingness to travel and work flexible hours during event executions.
  

Key Competencies:

• Client-centric approach with problem-solving ability.
  
• Leadership and team coordination skills.
  
• Commercial acumen with budget management.
  
• Passion for events, branding, and experiential marketing.