Account Manager - Channel loyalty

Role Overview: You will be working as an Account Manager for Channel Loyalty at Elevatoz, located in Mumbai/Thane. Your main responsibility will be to design, implement, and manage loyalty programs to engage channel partners and customers. Your tasks will include client relationship management, strategy development, program optimization, and data analysis to measure program effectiveness. This is a full-time, on-site role with a requirement of 4-6 years of experience in loyalty marketing. Key Responsibilities: - Account Ownership & Relationship Building - Act as the primary contact for assigned channel loyalty clients, building strong relationships with senior stakeholders. - Understand client goals and align solutions accordingly, serving as a thought partner. - Strategic Growth & Account Expansion - Identify opportunities for cross-selling and upselling across loyalty solutions, technology, analytics, and rewards. - Develop customized growth roadmaps for each account to increase value delivered. - Program Oversight & Optimization - Manage channel loyalty programs from strategy to execution, monitoring program health and engagement metrics. - Recommend program enhancements based on data and insights to drive optimization. - Client Engagement & Communication - Conduct business reviews, reporting, and program performance presentations. - Ensure client satisfaction through consistent delivery, responsiveness, and proactive solutions. - Collaborate with internal teams to achieve program objectives. Qualification Required: - 4-6 years of experience in loyalty marketing, with a focus on channel loyalty programs. - Experience in managing large accounts, preferably in a client-facing role at a loyalty agency or marketing solutions firm. - Strong commercial mindset with experience in cross-selling/upselling services or solutions. - Excellent communication, presentation, and negotiation skills. - Ability to manage multiple stakeholders and work in a fast-paced environment. - Strategic thinking with hands-on execution ability. - Proficiency in PowerPoint, Excel, and reporting dashboards.,