Account Manager - BTL

We're Hiring: Manager – Client Servicing

Experience: 5–7 Years

Location: Bangalore (Work from Client Office)

Industry Focus: Brand Activation | Healthcare | RWA & Market Campaigns

About The Role

Key Responsibilities

• Act as the main point of contact for assigned clients, ensuring clear and consistent communication across all stages of the campaign.
• Build and nurture long-term relationships with stakeholders by understanding their business goals and aligning campaign strategies accordingly.
• Regularly conduct client meetings, reviews, and performance updates to maintain satisfaction and encourage repeat business.
  

• Lead the development, planning, and execution of 360° activation campaigns with a focus on measurable brand impact.
• Convert client briefs into engaging, insight-led experiential strategies, particularly in the healthcare and mass-market activation space
• Monitor project timelines, deliverables, budgets, and quality to ensure flawless execution and client satisfaction.
  

• Collaborate with creative and strategy teams to conceptualize compelling campaign ideas rooted in consumer insight and local relevance.
• Use research, market trends, and competitive benchmarking to guide campaign planning and help clients stay ahead of the curve.
  

• Coordinate with internal teams, vendors, venues, and production partners to ensure seamless execution of all activities.
• Leverage your industry network of suppliers, artists, and logistics partners to drive cost-effective, high-quality delivery.
• Oversee on-ground activation teams and ensure execution standards are upheld at every touchpoint.
  

• Identify up-selling and cross-selling opportunities within existing accounts.
• Support new business pitches and presentations as required, with strategic inputs and activation frameworks.
  

What We’re Looking For

• 5–7 years of experience in client servicing roles within activation or experiential marketing agencies.
• Strong exposure to RWA campaigns, market activations, and ideally, projects in the healthcare sector.
• Experience working with agencies like Candid, Impact Communications, or similar reputed names in the activation industry.
• Demonstrated expertise in managing project budgets, logistics, production planning, and client relationships.
• Excellent communication, presentation, and interpersonal skills.
• A hands-on leader with a go-getter attitude and the ability to independently manage campaigns across geographies.