Assist the Client & AD to establish the vision and strategy for the account.
Understand the client s key business drivers, focus the team to ensure those priorities are aligned with our deliverables
Ensures the account team is high performing.
Work with support functions teams (HR, SCMP, EOS and Finance) to ensure smooth delivery at all sites.
Respond to all account leaders in relation to any account issues / escalations.
Passionately acting as an advocate for innovation, challenging traditional thinking working model,
Raising the Profile of Client s Innovation Objectives and Platform, seeking opportunities, leading adaptive project, development techniques, strategies to ensure maximum throughput of deliverables
Ensuring the ongoing support of new Directives, driving process simplification and standardisation

Client/Stakeholder Management

Serves as single point of contact for Jones Lang LaSalle s teams and an escalation point for any issues.
Accountable for the service delivery to meet contractual obligations of Jones Lang LaSalle
Manage relationships with key stakeholders in all Client s organizations
Develop and maintain a detailed understanding of the Client s business and key factors influencing their requirement for our services.

Builds and Manages High Performing Teams

Assist with the implementation of technology systems to support service delivery, and ensure the required reporting from the systems
Develop and implement standard operating procedures and processes for new accounts.
Develop, implement and manage all local initiatives and programs for the IFM team.
Drive client specific initiatives such as savings targets, benchmarking and best practices
Source, transfer and implement best practices to the account
Drive regional consistency in the account e.g. in reporting, standard operating procedures, systems and HR practices.
Establish consistency in the monthly reporting across the JLL portfolio.
Prepare regional reporting to the satisfaction of the Client

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