Account Coordinator

You will be working as an Account Coordinator at HireRight, a global background screening and workforce solutions provider. Your role will involve ensuring prompt and accurate responses to client-specific issues to enhance client satisfaction and understanding of HireRight's products. You will interact with various customer contacts to resolve problems and escalate issues within the organization. Your responsibilities will include monitoring and responding to customer inquiries, activities, background screening reports, and invoice-related issues. You will ensure that background reports are processed according to operational guidelines and update report notes with relevant information in a timely manner. As a liaison between HireRight and customers, you will proactively monitor product performance and report data trends to the appropriate personnel. To be successful in this role, you should have at least 5 years of experience in Client/Customer Service and 3 years in Background Screening. Understanding of the Fair Credit Reporting Act (FCRA) is essential, along with project planning skills. You should be proficient in generating reports using Excel and Business Objects, have a professional presence, and be able to work effectively with individuals in various roles within a firm. You will be expected to develop and maintain strong business relationships with clients, with occasional travel required for business reviews. Other duties as assigned may also be part of your responsibilities. HireRight offers a confidential review process for all resumes, and only candidates closely matching the requirements will be contacted. HireRight, LLC is an Equal Opportunity Employer, promoting diversity and equality in the workplace.,