Access Operations Analyst

3 - 5 Years 1 Opening Trivandrum Role description Key Responsibilities: Conduct periodic user access reviews and application-level certifications to ensure compliance with access control policies. Perform manual access reconciliations for non-integrated systems and maintain audit readiness. Support leaver processing , generate certification data extracts , and assist in issue triaging for access-related discrepancies. Address and resolve Techlink (ServiceNow) tickets and access-related incidents promptly and accurately. Maintain detailed logs , update FAQs , and manage governance documentation repositories for transparency and knowledge sharing. Required Skills and Qualifications: Proven experience in IAM operations or IT service delivery environments . Hands-on expertise with identity management tools (preferably SailPoint ) and ticketing systems such as ServiceNow . Familiarity with certification tracking , manual data aggregations , and daily access governance operations . Strong documentation , communication , and coordination skills to effectively support cross-functional teams. Proficient in Excel-based reconciliation and processing of user lists for audit and compliance purposes. Skills User Access Management,Sailpoint,Iam About UST UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.