Academic Counselor

About Company: Academyy of Excellence(AoE) is a leading professional education institute in India, changing how you learn to lead. News1India group is our media partner. We have progressive courses focusing on experiential learning with hands-on projects. Our expert-led programs in Journalism, Entertainment, Hospitality, and Aviation give student real-world experiences, helping you build key leadership skills and become successful professionals and entrepreneurs. Key Responsibilities: Manage inbound and outbound calls from prospective students and parents. Provide face-to-face and telephonic counselling sessions to students and parents, guiding them toward suitable course based on their interest to convert walk-ins, leads, and inquiries into admissions. Maintain in-depth knowledge of courses and the admission process, and communicate clearly with prospects. Ensure regular follow-ups with leads and update the enquiry list with timely remarks to maximize conversions. Meet and exceed weekly/monthly targets related to enrolments and follow-ups. Organize and conduct centre tours for prospective students and parents. Act as the first point of contact for student and parent grievances, resolving or escalating issues as necessary. Collaborate with internal teams to resolve student-related concerns effectively. Maintain accurate records of enrolled students, ensuring complete documentation and proper filing. Assist in planning and executing marketing and outreach events for lead generation and institute promotion. Prepare and submit daily, weekly, and monthly reports, along with other required documentation, within agreed timelines. Collaborate with operations team for lead management and student engagement initiatives. Key Requirements: Graduate in any discipline , Approachable and Vibrant Personality. Immediate joiner with 2-3 years of experience as Admission counsellor in an edtech company. Have handled Journalism and Mass communication, Entertainment Course earlier is preferable. Excellent Communication and interpersonal skills. Performance driven and perfect combination of business acumen and customer first attitude. Ability to Approach Any Situation with Patience and Very Strong Empathy. Basic Proficiency in Ms Office Suite (outlook, Word, Excel) is Preferable. Demonstrated Highest Level of Integrity, Intellectual Honesty, and Strong Work Ethic. Show more Show less