Academic Counsellor/Advisor

Position Overview

The Academic Counsellor is responsible for guiding students and parents regarding suitable courses and academic programs offered by the organization. The role includes counselling, sales conversion, follow-ups, and ensuring a smooth enrolment process. This position requires strong communication skills, product knowledge, and a consultative approach to understanding student needs.

Key Responsibilities

Counselling & Sales

• Counsel students and parents about various courses, career paths, program structures, and admission processes.
  

• Understand the academic goals, interests, and challenges of students to recommend the right course.
  

• Convert inquiries from multiple channels (calls, walk-ins, website leads, social media, etc.) into admissions.
  

• Achieve monthly and quarterly enrolment/sales targets.
  

Lead Management

• Handle incoming calls and follow up with prospective leads.
  

• Maintain and update lead data in the CRM system.
  

• Schedule and conduct counselling sessions (telephonic, online, or face-to-face).
  

Communication & Relationship Building

• Provide detailed program information and resolve queries promptly.
  

• Maintain strong rapport with students and parents to ensure satisfaction.
  

• Coordinate with academic and operations teams for enrolments and onboarding.
  

Events & Coordination

• Participate in seminars, webinars, workshops, and admission events.
  

• Provide feedback to marketing and product teams based on student interactions.
  

Qualifications & Skills

• Bachelor’s degree in any discipline
  

• 1–3 years of experience in academic counselling, student support, or sales (freshers with good communication can also apply).
  

• Strong communication and interpersonal skills.
  

• Ability to understand student needs and articulate suitable academic solutions.
  

• Target-driven, self-motivated, and able to work under pressure.
  

• Proficiency in MS Office and CRM tools.
  

• Strong presentation, persuasion, and follow-up skills.
  

• IT knowledge preferred.
  

• Any Certification in IT preferred.