Academic Counsellor/Advisor

Position Overview

The Academic Counsellor is responsible for guiding students and parents regarding suitable courses and academic programs offered by the organization. The role includes counselling, sales conversion, follow-ups, and ensuring a smooth enrolment process. This position requires strong communication skills, product knowledge, and a consultative approach to understanding student needs.

Key Responsibilities

Counselling & Sales

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  Counsel students and parents about various courses, career paths, program structures, and admission processes.

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  Understand the academic goals, interests, and challenges of students to recommend the right course.

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  Convert inquiries from multiple channels (calls, walk-ins, website leads, social media, etc.) into admissions.

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  Achieve monthly and quarterly enrolment/sales targets.

Lead Management

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  Handle incoming calls and follow up with prospective leads.

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  Maintain and update lead data in the CRM system.

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  Schedule and conduct counselling sessions (telephonic, online, or face-to-face).

Communication & Relationship Building

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  Provide detailed program information and resolve queries promptly.

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  Maintain strong rapport with students and parents to ensure satisfaction.

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  Coordinate with academic and operations teams for enrolments and onboarding.

Events & Coordination

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  Participate in seminars, webinars, workshops, and admission events.

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  Provide feedback to marketing and product teams based on student interactions.

Requirements

Qualifications & Skills

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  Bachelor’s degree in any discipline

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  1–3 years of experience in academic counselling, student support, or sales (freshers with good communication can also apply).

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  Strong communication and interpersonal skills.

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  Ability to understand student needs and articulate suitable academic solutions.

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  Target-driven, self-motivated, and able to work under pressure.

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  Proficiency in MS Office and CRM tools.

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  Strong presentation, persuasion, and follow-up skills.

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  IT knowledge preferred.

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  Any Certification in IT preferred.