31 24X7 Jobs

Location: Gurugram (India) Employment Type: Full Time Salary: Dependent on Experience + Extensive Benefits Package SSP is a leading software company specialising in delivering innovative and comprehensive solutions for the insurance industry. Our cutting-edge technology supports insurers, brokers, and underwriters in optimizing their operations, enhancing customer experiences, and driving business growth. With a strong presence across multiple continents, SSP operates in regions including Europe, Asia, Australia and North America. Our global reach and local expertise enable us to address the unique needs of diverse markets, providing tailored solutions that empower our clients to stay ahead in a rapidly evolving industry. As a part of the Volaris Group , a leading provider of software and services, our company has the advantage of being owned by Constellation Software , a renowned and established international company. With the support of Volaris Group and the backing of Constellation Software, we have the resources to invest in our people, products, and services to continue improving and growing our business. Our focus remains on delivering innovative solutions to our clients, building strong relationships, and providing value to our stakeholders. We are an equal opportunity employer and welcome applicants from all backgrounds. We do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, or any other protected characteristic protected. Our hiring decisions are based on merit and the qualifications of everyone. We are dedicated to creating a supportive environment where everyone can thrive and contribute to their fullest potential. If you need adjustments during the application or interview process, please let us know. Join us in our mission to create a workplace that reflects our Global workforce and the diverse world we live in and where everyone has an equal opportunity to succeed. Want to want to work with great people, in modern offices and can progress and develop your career? Our team is growing, so we are on the lookout for a passionate NOC Associate to join our NOC team at our Gurugram office. This position will be in hybrid mode and you will be required to work from office at least 2/3 days in a week(or as suggested by the Reporting Manager). WED LIKE TO MEET A NOC ASSOCIATE WITH: At least 1-2 yrs. of work experience in a relevant role Experience of working on a Service Desk, analyzing and resolving client issues. This includes familiarity with the use of SQL and/or database manipulation techniques used in data conversions Experience on Dynatrace would be desirable Knowledge of Insurance Industry would be desirable A working knowledge of one or more specified operating systems appropriate for SSP’s needs would be desirable Demonstrable knowledge of ITIL standards ITIL qualified to Foundation Level or significant experience working in a similar role in an ITIL environment Strong verbal and written communication skills Organized and methodical in the approach to routine and administrative matters Should be comfortable with 24*7 shift. THE NOC ASSOCIATE RESPONSIBILITIES INCLUDE: Contributes to the availability management process and its operation and performs defined availability management tasks Analyses service and component availability, reliability, maintainability and serviceability Ensures that services and components meet and continue to meet all their agreed performance targets and service levels Implements arrangements for disaster recovery and documents recovery procedures Conducts testing of recovery procedures Assists in the investigation and resolution of issues relating to applications Assists with specified maintenance procedures ACCOUNTABILITY Monitoring and troubleshooting servers, network, operating system and proprietary software issues, identifying severity and impact of any alerts and managing through to resolution Manage incident trouble tickets, ensuring they are regularly updated with meaningful technical analysis and next action timeframes Coordinate open incident trouble tickets, liaising with other stakeholders to ensure minimum disruption and downtime to customers Monitor all scheduled batch activity through to successful completion Identify and recommend enhancements to monitoring and alerting systems where appropriate Implement approved changes to infrastructure and application systems out of hours where required Assist in the production of NOC documentation including support guides, knowledge base articles and procedures Participate in the seamless transfer of information from one shift to the next

Customer Service Associate International E-Commerce Process GRADUATE FRESHERS ARE ALSO WELCOME!!! Location: Lucknow Position: Customer Service Associate Process: International Voice & Chat Salary: Up to 30,000 CTC Eligibility: Graduate / Undergraduate / Fresher / Experienced Shift: 24*7 (5 Days Working) Need good communication skills

Hiring For Backoffice, Only Graduate Can Appply, Need minimum 2 Years to 6 Years Both Can Apply, Kolkata Location, Fixed Shifts & Weekenoffs. Need- Only Graduate Can Apply Offer- Salary upto 3.75 LPA to 7 LPA+ Cabs+ Incentives Backoffice batch- Great opportunity of growth. Please NOTE- 5 Days Working - Night Shifts Backoffice Profile EXCELLENT COMMUNICATION-Skills REQUIRED It is work from Office Candidate should be from Delhi NCR location . OR candidates should be ready to relocate immediately after selection. Please start a chat on whatsapp for a quick reply. Call us at 9899117267 (Kashish)

TCS -Face to Face Interview Bangalore 27th may 2025 Ony Interested candidates call me whattapp --7995348267 email-- bhavani@coventine.com Role & responsibilities Job Description: As a member of the team, his/her will be responsible to provide tier1and tier2 operational support for desktop, laptops and telephonyrequest within Qualcomm thatmeet a diverse set of businessrequirements which will include technical support for all IT related tasks like desktop hardware, including computers, printers, phones, network, PDA's, Windows, UNIX, and Linux systems. His/her should also be responsible for evaluating new technologies. Keen to solve problems within a collaborative environment. He/she should be responsible for addressing any crises which occur and need immediate attention. Provide tier1 and tier2 operational support for Qualcomm customers which includes: 1. Primary focus on day-to-day ticket operations for NDC LAB related IT support 2. Desktop/laptops Support- Hardware, Software, Apps Installs/Setups, printers, phones, network, Windows, UNIX, and Linux systems 3. IT Ticket queue management and follow process 4. Technician will be responsible for managing his/her queue. Including documenting work and communication through Service now ticketing system. They are required to contact the customer within 24 hrs. of receiving the case and follow up should be done CST 2017 JD Ver 2.0 according to the established DFS standards. Service now work orders should contain detailed information pertaining to the case as well as the resolution. Email communication is required through the ticketing system. Cases are expected to be completed on or before set Service Level Agreements 5. ONCALL Support - Technician will be assigned to afterhours ONCALL support on a need basis. The responsibilities are for 7/24 DFS support if required. 6. A Team player willing to support other IT Team members on a need basis. 7. Standardizing service delivery through creation of knowledgebase and standard operating procedures. 8. Partner with cross functional service teams to provide support for critical issues 9. Debug & provide solution to SW & LAB customers need. 10. Power shell or Python scripting will be added skills please share me immediately openings bhavani@covenine.com whatpp 7995348267 emegency requirements please contact me 7995348267

Production Support Engineer with 5 years of experience in providing application & system support. Responsible for monitoring, troubleshooting, incident management, and ensuring 24x7 availability of production systems. Perform root cause analysis. Required Candidate profile Monitor production systems,applications & high availability and performance Analyze & resolve real-time issues, errors,incidents. Collaborate with development teams for deployments & issue resolution Perks and benefits to be disclosed post interviews

Join DAZN as a customer service agent to deliver a World class experience to all DAZN customers globally, working in a 247 environment in our Hyderabad office. You will be the first touchpoint for our users and will use your excellent customer service skills to enhance DAZNs reputation as the number one live sport destination. Get in touch with us to find out more! As a Senior Customer Service Agent, you'll have the opportunity to: Build your customer service skills by being a first point of contact for DAZN customers Complete our customer service training programme Gain broader business experience by working with multiple global teams Work on DAZNs customer retention strategy Provide valuable feedback to improve the customer experience Build data and performance skills by ensuring KPI and SLA adherence Be part of an inclusive and dynamic customer service team Own customer issues You'll be set up for success if you have: Business level English (C1) Previous work experience in a customer service environment Good understanding of customer service metrics such as Average Handling Time, Average Response Time, First Time Right, etc Strong focus on quality and ambition to deliver world class customer service experience for sports fans Ability to troubleshoot customer queries such as streaming, payment and technical issues Teamwork and willingness to adapt to DAZN processes Excellent oral and written communication skills Even better if you have: Experience working under pressure with the flexibility to meet the requirements of a 24/7 365 day per year operations team Previous experience using Zendesk An interest in global sports

JOB DESCRIPTION: Position Customer Support Intern The primary purpose of this role is to- • Provide product support to customers via the telephone and/or Internet (e.g., instant message, email) • Application/Infrastructure/Database monitoring • Assess nature of product or service issues and resolve support problems. • Maintain log of product issues and conveys customer feedback to product development staff Skills • Excellent communication skills • Good analytical and troubleshooting skills. • Ready to work in US shifts in 24x7 operational Support environment. • Application/Infrastructure/Database monitoring would be an added advantage. Qualifications- - Bachelors Degree in computer science/IT or relevant work experience or an undergrad appearing for the last semester Experience- - Typically requires 0-1 experience with a demonstrated competence in functional or technical troubleshooting of the assigned products. Salary - 22K Per Month + shift allowances. Travel requirements- - Minimal Working arrangements- - Work is performed in a standard office environment with minimal exposure to health or safety hazards - Able and willing to work on shifts or to be on an ‘after hours’ rotation. Location – Kharadi, Pune

TCS -Face to Face Interview Bangalore 27th may 2025 Ony Interested candidates call me whattapp --7995348267 email-- bhavani@coventine.com Role & responsibilities Job Description: As a member of the team, his/her will be responsible to provide tier1and tier2 operational support for desktop, laptops and telephonyrequest within Qualcomm thatmeet a diverse set of businessrequirements which will include technical support for all IT related tasks like desktop hardware, including computers, printers, phones, network, PDA's, Windows, UNIX, and Linux systems. His/her should also be responsible for evaluating new technologies. Keen to solve problems within a collaborative environment. He/she should be responsible for addressing any crises which occur and need immediate attention. Provide tier1 and tier2 operational support for Qualcomm customers which includes: 1. Primary focus on day-to-day ticket operations for NDC LAB related IT support 2. Desktop/laptops Support- Hardware, Software, Apps Installs/Setups, printers, phones, network, Windows, UNIX, and Linux systems 3. IT Ticket queue management and follow process 4. Technician will be responsible for managing his/her queue. Including documenting work and communication through Service now ticketing system. They are required to contact the customer within 24 hrs. of receiving the case and follow up should be done CST 2017 JD Ver 2.0 according to the established DFS standards. Service now work orders should contain detailed information pertaining to the case as well as the resolution. Email communication is required through the ticketing system. Cases are expected to be completed on or before set Service Level Agreements 5. ONCALL Support - Technician will be assigned to afterhours ONCALL support on a need basis. The responsibilities are for 7/24 DFS support if required. 6. A Team player willing to support other IT Team members on a need basis. 7. Standardizing service delivery through creation of knowledgebase and standard operating procedures. 8. Partner with cross functional service teams to provide support for critical issues 9. Debug & provide solution to SW & LAB customers need. 10. Power shell or Python scripting will be added skills please share me immediately openings bhavani@covenine.com whatpp 7995348267 emegency requirements please contact me 7995348267

Job Title: Customer Care Executive Location: [Greater Noida Area] Overview: As an Aviation Customer Care Executive, you will play a key role in providing exceptional customer service to our clients in the aviation industry. You will be the first point of contact for customers seeking assistance with flight reservations, booking changes, flight status inquiries, and general inquiries related to airline and airport services. The ideal candidate must have knowledge in aviation and strong communication skills. Responsibilities: Excellent verbal communication skills. Strong problem-solving abilities and attention to detail. Proficiency in using computers. Knowledge of the aviation industry and flight booking systems ( AMADEUS). Eligibility- Freshers are preferred. CTC- 26K plus other benefits Shift Timings- 24*7 Role & responsibilities

Role : MS-SQL DBA Experience : 4+ years Locations : Mumbai / Pune / Chennai / Bangalore / Coimbatore 24*7 Support Job Description: Managing SQL Server databases Configuring and maintaining database servers and processes Monitoring systems health and performance Ensuring high levels of performance availability sustainability and security Analysing solving and correcting issues in realtime Providing suggestions for solutions Refining and automating regular processes tracking issues and documenting changes Providing 24x7 support for critical production systems Good Communication Skill

IGT hiring for a pilot batch in Gurgaon Location. Salary upto 35k CTC+ cabs and Incentives. Need- Grad/UG + 6 Months BPO Calling Exp. can apply Offer- Salary upto 35k + Cabs+ Incentives Pilot batch- Great opportunity of growth. Both side cabs are given Please NOTE- 5 Days Working - Night Shifts US Calling Profile EXCELLENT COMMUNICATION-Skills REQUIRED It is work from Office Candidate should be from Delhi NCR location . OR candidates should be ready to relocate immediately after selection. Please start a chat on whatsapp for a quick reply. Vanshika- 9811770437 Whatsapp Chat Link- https://wa.link/epbrmp

Responsibilities The engineer will work with business product owners, developers, and quality analysts to drive value delivery and will participate in all phases of Agile software development. As a Development Consultant, you will work closely with clients and technical teams to solve technical challenges. Provide stable implementations for 12-factor, cloud-native applications and repeatable DevOps processes through automation of provisioning, deployment, and monitoring activities in PaaS/IaaS environments. Combine technical and business skills with a passion for working with clients to deliver excellence. Responsible for coding, configuration, testing, system performance optimization, and interoperability issues. Opportunity to work on diverse projects, clients, industries, and frameworks, with growth opportunities aligned to personal development goals. Provide functional and technical expertise on applications and interfaces. Drive engagement with Security and Infrastructure teams to ensure secure deployment of applications. Assist in production support and maintenance of applications as needed. Develop and maintain documentation. Must Have Experience with DevOps in public cloud (Azure). Good understanding of Cloud Infrastructure services and their limitations. Experience configuring and monitoring different attributes and handling scale-up/scale-down scenarios in a cloud environment. Experience building and deploying containers on a cloud platform using an automated CI/CD pipeline. Ability to monitor code for security vulnerabilities and remediate risks. Application monitoring through operations insights and application insights. Experience developing and implementing containerization strategies using Docker, Kubernetes, and serverless in Azure. Knowledge of best practices for provisioning production and non-production environments on the cloud to optimize usage. Understanding of advanced security, authentication, and single sign-on across cloud and on-premises environments. Proven track record of refactoring legacy monoliths to cloud-native applications. Familiarity with containerization. Experience with network technologies and system, security, and network monitoring tools. Experience using Terraform for IaC automation. Experience implementing enterprise applications using platform services like Azure Websites, Azure SQL, Azure Service Bus, notification hubs, event hubs, stream analytics, DocumentDB, application insights, etc. Practical scripting skills. At least 3+ years of experience working in an Agile team. Good understanding of Microservices architecture and communication between APIs in a containerized environment. Knowledge of webhooks/build triggers for CI pipelines. Added Advantage Background in application development with expertise in building large-scale web applications prior to cloud experience. Experience with service-oriented architecture for cloud-based services. Strong understanding of application architecture, common failure modes, and the development process. In-depth knowledge of 24x7 application operations, including Incident Management, Change Management, and Capacity Management. Qualifications Bachelor's degree or equivalent in Computer Science, Engineering, or a related field, or additional comparable experience. Proven experience in IT, application development, or DevOps, with excellent knowledge of networking, computing, and storage. Industry certifications in Cloud service and DevOps are a big plus. Azure and Kubernetes certifications are highly desirable Required Skills Microsoft Azure,Ado,Github

Responsibilities The engineer will work with business product owners, developers, and quality analysts to drive value delivery and participate in all phases of Agile software development. As a Development Consultant, you will work closely with clients and technical teams to solve technical challenges. Provide stable implementations for 12-factor, cloud-native applications and repeatable DevOps processes through automation of provisioning, deployment, and monitoring activities in PaaS/IaaS environments. Combine technical and business skills with a passion for working with clients to deliver excellence. Responsible for coding, configuration, testing, system performance optimization, and resolving interoperability issues. Opportunity to work on diverse projects, clients, industries, and frameworks, with growth opportunities aligned to personal development goals. Mentor and coach other members of the Agile team, and lead a small team of DevOps engineers using Agile methodology with a focus on continuous delivery. Provide functional and technical expertise on applications and interfaces. Drive engagement with Security and Infrastructure teams to ensure secure deployment of applications. Assist in production support and maintenance of applications as needed. Develop and maintain documentation. Must Have Experience with DevOps in public cloud (Azure). Good understanding of Cloud Infrastructure services and their limitations. Experience configuring and monitoring different attributes and handling scale-up/scale-down scenarios for applications in a cloud environment. Experience building and deploying containers on a cloud platform using an automated CI/CD pipeline. Monitor code for security vulnerabilities and take actions to remediate or mitigate risks. Application monitoring through operations insights and application insights. Develop and implement containerization strategies leveraging Docker, Kubernetes, and serverless in Azure. Provide best practices around provisioning production and non-production environments on the cloud to optimize usage. Good understanding of advanced security, authentication, and single sign-on across cloud and on-premises environments. Problem solver with a proven track record of refactoring legacy monoliths to cloud-native applications. Familiarity with containerization. Experience with network technologies and system, security, and network monitoring tools. Experience using Terraform for Infrastructure as Code (IaC) automation. Experience implementing enterprise applications using platform services like Azure Websites, Azure SQL, Azure Service Bus, notification hubs, event hubs, stream analytics, DocumentDB, and application insights. Practical scripting skills. At least 3+ years of experience working in an Agile team. Good understanding of Microservices architecture and communication between APIs in a containerized environment. Knowledge of webhooks/build triggers for CI pipelines. Added Advantage Background in application development with expertise in building large-scale web applications before cloud experience. Experience with service-oriented architecture for cloud-based services. Strong understanding of application architecture, common failure modes, and the development process. In-depth knowledge of 24x7 application operations, including Incident Management, Change Management, and Capacity Management. Qualifications Bachelor's degree or equivalent in Computer Science, Engineering, or a related field, or additional comparable experience. Proven experience in IT, application development, or DevOps, with excellent knowledge of networking, computing, and storage. Industry certifications in Cloud service and DevOps are a big plus. Azure and Kubernetes certifications are highly desirable. Required Skills Microsoft Azure,Ado,Github

Role & responsibilities Quick learner with excellent written and verbal communication skills Ability to comprehend and respond to customers using a native US accents and articulate solutions or issues Strong knowledge of using Microsoft Office Product Suite on a computer as paper or notes are not available Can manage ones own time for breaks, learning and processing cases Capable of Data Entry at a minimum of 32 WPM A minimum of 1 year of experience in US mortgage (Servicing/ Originations) required Displays the ability to plan and organize data sequentially Adheres to the policy and procedures of the clients and the organization Flexible to work in shift around a 24/7 work schedule.

Hiring for voice/blended process Graduate/undergraduate Experience/Fresher both can apply Salary upto 45K Meals + cabs To apply whatsaap or call on siya - 8700694564

JOB RESPONSIBILITIES/ RESULTS Support current databases and follow IT standards including but not limited to database design, configurations, upgrades, patches, maintenance plans, monitoring, capacity planning and availability reporting. Meet with business partners to understand their business goals. Design, recommend and implement database solutions that align to those business needs as well as comply with IT standards. Implement technical roadmaps for Starkey database platforms. Implement Software Maintenance deadlines and application upgrades. Resolve issues in an expedient manner and implement appropriate resolutions to prevent issues from re-occurring. Develop and maintain database documentation to be shared with appropriate parties. Respond to customers efficiently and effectively and close tickets promptly with a high level of accuracy. Deploy code and ETL changes as required by the change control process. JOB REQUIREMENTS Minimum Education, Certification and Experience Requirements Education - Bachelors degree in computer science or related field or equivalent experience required. Experience - 4+ years field experience: SQL Database Administrator in a 24x7 production business system setting. Database backup/recovery, performance analysis, re-orgs, tuning, partitioning, patching and upgrading. Performing database replication, shrinking, troubleshooting and problem solving. Supporting SQL on Ms-Windows. Supporting SSIS, SSRS and Power BI environments Support SQL Availability groups and other forms of HA environments. 2+ years field experience supporting virtualized databases on Azure. Knowledge / Technical Requirements (List programs, technologies, knowledge required to perform essential job responsibilities) SQL2020, SQL2019, SQL2016 Best practices on the management of SQL databases is required. SQL database backup and recovery best practices and procedures SQL database security (all aspects) Database performance monitoring/management tools is required (Spotlight, SolarWinds) Scripting is required. Applicable Application/Reporting servers SDLC procedures are preferred. Competencies, Skills & Abilities Ability to create clear presentations and documentation. Self-motivating Build Partnerships with Customers Demonstrate Credibility

Experience: Minimum 3 years in an AdOps campaign management/support role in the advertising/online media space; video ad experience is a strong plus. Advanced knowledge of online advertising operations and platforms, including CTV and Publishers Required Candidate profile 24x7 rotational shifts, including weekends and holidays Technical Expertise: Proficiency in Google Ad Manager (GAM), FreeWheel, or similar ad-serving solutions; experience with Operative is highly

Join DAZN as a customer service agent to deliver a World class experience to all DAZN customers globally, working in a 247 environment in our Hyderabad office. You will be the first touchpoint for our users and will use your excellent customer service skills to enhance DAZNs reputation as the number one live sport destination. Get in touch with us to find out more! As a Senior Customer Service Agent, you'll have the opportunity to: Build your customer service skills by being a first point of contact for DAZN customers Complete our customer service training programme Gain broader business experience by working with multiple global teams Work on DAZNs customer retention strategy Provide valuable feedback to improve the customer experience Build data and performance skills by ensuring KPI and SLA adherence Be part of an inclusive and dynamic customer service team Own customer issues You'll be set up for success if you have: Business level English (C1) Previous work experience in a customer service environment Good understanding of customer service metrics such as Average Handling Time, Average Response Time, First Time Right, etc Strong focus on quality and ambition to deliver world class customer service experience for sports fans Ability to troubleshoot customer queries such as streaming, payment and technical issues Teamwork and willingness to adapt to DAZN processes Excellent oral and written communication skills Even better if you have: Experience working under pressure with the flexibility to meet the requirements of a 24/7 365 day per year operations team Previous experience using Zendesk An interest in global sports

Minimum Requirements: 3+ years experience working in Enterprise Technical support Fluent written and verbal communication skills in English Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations Work experience in a Technical domain Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. Logical approach to problem solving & Strong Troubleshooting experience Willingness to work in a 24x7 environment. Flexible to work evening/night hours as per business needs Essential Functions: Resolve customers issues via the telephone, email or zoom session Reproducing issues in-house and responding back in a timely manner Regular follow ups with customers with recommendations, updates and action plans. Escalate issues in a timely manner according to Standard Operating Procedures

Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Primary Responsibilities (consist of, but are not limited to the following) : Ensure customer success by owning customer issues, advocating on their behalf to meet or exceed expectations Provide solutions and/or workarounds to resolve medium/difficult technical issues Work cross-functionally with peers, developers, product owners, management, and other departments to develop and deliver successful customer solutions Ensure continuous knowledge transfer and customer self-help; by documenting developed solutions that are aligned with our KCS best practices and standards Take responsibility for continuous improvement and development by participating in training/workshops as required Manage assigned cases; utilizing Salesforce to track, document, monitor, and communicate customer expectations, issues, status, action items, and deliverables Practice and support our ISO 9000 processes Work with peers worldwide to provide first class support for mission-critical customer issue Address enterprise down situations with utmost priority to ensure high availability of Application services provided to customers as per the defined SLA. Requirements – Non-Technical : Strong capacity and desire to develop customer service and communication skills. The candidate will be expected to understand a customer needs, put themselves in the customer’s shoes, and guide the customer’s expectations. We ask our engineers to be the voice of the customer back to the company. Ability to manage multiple urgent issues in parallel Confidence, communication, and good interpersonal skills. Ability to work with team members, management, and cross-functionally to achieve a mission Requirements –Technical : Semester score for SQL and Mathematics 70% or higher. Have successfully completed annual projects using Open-Source Technology (such as Apache Web-Server, Apache Tomcat) Basic understanding of DDL and DML queries (select, join, union, update etc.) Must have participated in Inter Colleges/ University debate and projects. Criteria: Available to work 24x7 and willingness to support weekend shifts when scheduled Experience and Education: Ideal candidates will have a bachelor’s degree in Computer Science, Information Systems, or Engineering. Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here ."

Preferred Candidate Profile: Freshers Welcome : No prior experience required, but prior experience in customer service or call center roles is a plus. Excellent Communication : Strong verbal communication skills in English, with the ability to speak clearly and engage effectively with customers. Customer-Focused : A positive attitude with a passion for delivering outstanding customer service. Roles and Responsibilities : Customer Interaction : Handle inbound and outbound calls from international customers with professionalism and empathy. Resolve Queries : Address customer queries and concerns, provide accurate information, and ensure timely resolution of issues. Clear Communication : Maintain exceptional verbal communication skills, ensuring clarity and precision while speaking with customers. Problem-Solving : Listen attentively to customers, identify their concerns, and provide effective solutions to meet their needs. For more details Call Khushboo- 9870164627

Job Purpose To facilitate the batch incident requests, as per defined procedure by the HDFC Bank, this would help in response & escalation. To perform execution & monitoring of all checklist activities as part of DPC Operational activities in 24*7 for all 365 days. To execute the assigned checklist efficiently and effectively and adhoc jobs in correct and timely manner on daily basis. Role & responsibilities Responsible for executing assigned checklists, special user requests & adhoc/bulk Job processing requests in the shift. Responsible for timely execution and monitoring of all backups, tracking the same till completion. Responsible for monitoring of email alerts Responsible for escalation to Shift in Charge, System Supervisors for any discrepancy in the daily executions Responsible for timely logging of Snow calls for incidents. Responsible for adhering to the audit deliverables of DPC Ready to extend shifts during any emergency and to work in 24*7 shifts. Responsible for timely escalating unresolved P1and P2 Incidents to defined escalation levels as per escalation Matrix. Responsible for reviewing pending incident.tickets for timely closure. Key Skills Good Communication & Fast Learner

We're bulk hiring and we need immediate joiners for this profile Salary: Freshers (with 1-2 years of exp): 3 LPA Experienced (2+ years of exp): up to 6 LPA PS: Max 30% hike on last CTC Call HR Namanpreet (+91 9456221404) or Konika (+91 8595000105) Required Candidate profile Graduate/Diploma/ITI certification in relevant field Flexible working with 24*7 environment Experience in service desk/technical support/call taking roll Understanding ITIL concept Manage bridge calls

Manages relationships with business and technology executives/sponsors and vendors for technical products and understands the work deliverables and performance of the Technology Management team by following outcomes from business and client feedback Leads a team of Senior Managers whose teams manage multiple systems through maintenance, modification and problem resolution, in order to support ongoing delivery of services and/or operations. Accountable for ensuring the senior management team have a close working relationship with Production Support Application Service Managers, in other regions Manages and organises team of ~340 (locally) Senior escalation point of contact for Banking APS&E team during India time-zone Leads recovery triages for Business Impacting Incidents during the India time-zone Accountable for ensuring the GBS India Production Support teams meet all required standards and SLAs, for example but not limited to, Incident Management, Problem Management, RISE deliverables and Release Management Develops and delivers the strategy for this function Ensures effective communication to stakeholders & senior management on all issues and incidents Creates an inclusive and healthy working environment and helps to resolve organisational impediments/blockers by sponsoring opportunities that improve processes, staying close to teams and their experiences, and identifying new opportunities to enhance efficiency and gain a competitive advantage Conducts portfolio level resourcing and financial management activities, establishes target outcomes through objectives and key results, tracks strategic technology outcomes aligned to the portfolio strategy, and promotes the organisation and its resources to achieve them Facilitates performance and career development of teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills Establishes a culture of risk and compliance management, ensuring the organisation is compliant with all applicable policies and standards Ensures that execution is aligned with Portfolio strategy by working with Portfolio Product Executives and other value stream stakeholders Manages procurement, vendor evaluations, and negotiating vendor contracts for technical products and services for the organisation Managerial Responsibilities: This position will also have responsibilities for managing associates all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. Diversity & Inclusion Champion: Breaks down barriers to create a more inclusive environment that supports company D&I goals Manager of Process & Data: Challenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimise operations Enterprise Advocate & Communicator: Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success Risk Manager: Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organisation People Manager & Coach: Coaches to sustain and elevates organisational performance while differentiating to ensure pay for performance Financial Steward: Efficiently allocates and manages resources across the organization to drive short and long term profitability Enterprise Talent Leader: Inspects and manages the health of the bench to ensure succession for the organisation, while supporting enterprise talent needs Driver of Business Outcomes: Mobilizes organisational resources to deliver the full range of the bank’s capabilities to meet client needs and to gain competitive advantage Skills: Risk Management Financial Management Business Acumen Influence Result Orientation Technical Strategy Development Analytical Thinking Collaboration Data Management Stakeholder Management Architecture DevOps Practices Solution Delivery Process Solution Design User Experience Design Required: Bachelor’s degree in Computer Science, Information Technology, Engineering or related field Experience in the financial services industry particularly in the areas related to Banking Production Services Minimum of 15 years of experience in technology leadership roles, with a proven track record of managing large (100+), complex technology teams and projects Demonstrated ability to lead, mentor and motivate high performing technical teams Proven experience in strategic planning and execution Ability to manage multiple projects and multiple senior level stakeholders Excellent verbal and written communication skills Ability to work collaboratively across departments and with senior management Strategic thinker with continual improvements at the forefront Excellent communication skills, experience of addressing a large audience to deliver key messages Innovation

JOB DESCRIPTION: Position Customer Support Intern The primary purpose of this role is to- • Provide product support to customers via the telephone and/or Internet (e.g., instant message, email) • Application/Infrastructure/Database monitoring • Assess nature of product or service issues and resolve support problems. • Maintain log of product issues and conveys customer feedback to product development staff Skills • Excellent communication skills • Good analytical and troubleshooting skills. • Ready to work in US shifts in 24x7 operational Support environment. • Application/Infrastructure/Database monitoring would be an added advantage. Qualifications- - Bachelors Degree in computer science/IT or relevant work experience or an undergrad appearing for the last semester Experience- - Typically requires 0-1 experience with a demonstrated competence in functional or technical troubleshooting of the assigned products. Salary - 23K Per Months + shift allowances. Travel requirements- - Minimal Working arrangements- - Work is performed in a standard office environment with minimal exposure to health or safety hazards - Able and willing to work on shifts’ or to be on an ‘after hours’ rotation. Location – Kharadi, Pune