Job
Description
Location: Gurugram (India) Employment Type: Full Time Salary: Dependent on Experience + Extensive Benefits Package SSP is a leading software company specialising in delivering innovative and comprehensive solutions for the insurance industry. Our cutting-edge technology supports insurers, brokers, and underwriters in optimizing their operations, enhancing customer experiences, and driving business growth. With a strong presence across multiple continents, SSP operates in regions including Europe, Asia, Australia and North America. Our global reach and local expertise enable us to address the unique needs of diverse markets, providing tailored solutions that empower our clients to stay ahead in a rapidly evolving industry. As a part of the Volaris Group , a leading provider of software and services, our company has the advantage of being owned by Constellation Software , a renowned and established international company. With the support of Volaris Group and the backing of Constellation Software, we have the resources to invest in our people, products, and services to continue improving and growing our business. Our focus remains on delivering innovative solutions to our clients, building strong relationships, and providing value to our stakeholders. We are an equal opportunity employer and welcome applicants from all backgrounds. We do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, or any other protected characteristic protected. Our hiring decisions are based on merit and the qualifications of everyone. We are dedicated to creating a supportive environment where everyone can thrive and contribute to their fullest potential. If you need adjustments during the application or interview process, please let us know. Join us in our mission to create a workplace that reflects our Global workforce and the diverse world we live in and where everyone has an equal opportunity to succeed. Want to want to work with great people, in modern offices and can progress and develop your career? Our team is growing, so we are on the lookout for a passionate NOC Associate to join our NOC team at our Gurugram office. This position will be in hybrid mode and you will be required to work from office at least 2/3 days in a week(or as suggested by the Reporting Manager). WED LIKE TO MEET A NOC ASSOCIATE WITH: At least 1-2 yrs. of work experience in a relevant role Experience of working on a Service Desk, analyzing and resolving client issues. This includes familiarity with the use of SQL and/or database manipulation techniques used in data conversions Experience on Dynatrace would be desirable Knowledge of Insurance Industry would be desirable A working knowledge of one or more specified operating systems appropriate for SSP’s needs would be desirable Demonstrable knowledge of ITIL standards ITIL qualified to Foundation Level or significant experience working in a similar role in an ITIL environment Strong verbal and written communication skills Organized and methodical in the approach to routine and administrative matters Should be comfortable with 24*7 shift. THE NOC ASSOCIATE RESPONSIBILITIES INCLUDE: Contributes to the availability management process and its operation and performs defined availability management tasks Analyses service and component availability, reliability, maintainability and serviceability Ensures that services and components meet and continue to meet all their agreed performance targets and service levels Implements arrangements for disaster recovery and documents recovery procedures Conducts testing of recovery procedures Assists in the investigation and resolution of issues relating to applications Assists with specified maintenance procedures ACCOUNTABILITY Monitoring and troubleshooting servers, network, operating system and proprietary software issues, identifying severity and impact of any alerts and managing through to resolution Manage incident trouble tickets, ensuring they are regularly updated with meaningful technical analysis and next action timeframes Coordinate open incident trouble tickets, liaising with other stakeholders to ensure minimum disruption and downtime to customers Monitor all scheduled batch activity through to successful completion Identify and recommend enhancements to monitoring and alerting systems where appropriate Implement approved changes to infrastructure and application systems out of hours where required Assist in the production of NOC documentation including support guides, knowledge base articles and procedures Participate in the seamless transfer of information from one shift to the next
