50 24X7 Jobs - Page 2

IGT hiring for a pilot batch in Gurgaon Location. Salary upto 54k CTC+ cabs and Incentives. Need- Grad/UG + 12 Months BPO Calling Exp. Candidates must have knowledge of GDS OR Amadeus OR Galileo Offer- Salary upto 54k + Cabs+ Incentives Retention bonus of 60K. Both side cabs are given Please NOTE- 5 Days Working - Night Shifts US Calling Profile EXCELLENT COMMUNICATION-Skills REQUIRED It is work from Office Candidate should be from Delhi NCR location . OR candidates should be ready to relocate immediately after selection. Click on Apply Now Tab Contact- 7042724987

IGT hiring for a pilot batch in Gurgaon Location. Salary upto 54k CTC+ cabs and Incentives. Need- Grad/UG + 12 Months BPO Calling Exp. Candidates must have knowledge of GDS OR Amadeus OR Galileo Offer- Salary upto 54k + Cabs+ Incentives Retention bonus of 60K. Both side cabs are given Please NOTE- 5 Days Working - Night Shifts US Calling Profile EXCELLENT COMMUNICATION-Skills REQUIRED It is work from Office Candidate should be from Delhi NCR location . OR candidates should be ready to relocate immediately after selection. Click on Apply Now Tab Contact- 9899117267 (Kashish)

IGT hiring for a pilot batch in Gurgaon Location. Salary upto 54k CTC+ cabs and Incentives. Need- Grad/UG + 12 Months BPO Calling Exp. Candidates must have knowledge of GDS OR Amadeus OR Galileo Offer- Salary upto 54k + Cabs+ Incentives Retention bonus of 60K. Both side cabs are given Please NOTE- 5 Days Working - Night Shifts US Calling Profile EXCELLENT COMMUNICATION-Skills REQUIRED It is work from Office Candidate should be from Delhi NCR location . OR candidates should be ready to relocate immediately after selection. Click on Apply Now Tab

Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING ITES MNCs - INTERNATIONAL CUSTOMER SUPPORT EXECUTIVE Candidates residing in Pune & Bangalore may apply for the same.& outstation candidates need to relocate to Pune & Bangalore . Salary:- For freshers - Rs 3 to Rs 4.00 LPA For 1+ years of experience Rs 6.25 LPA 5 working days 2 days off Both sides cab facility Any graduates Excellent Communication Location: Bangalore ( electronic city), Pune (hinjewadi) Roles and Responsibilities in an International Process BPO (voice process): Engage with customers over phone calls, chats, mails to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions. Adapt communication style to fit the customers needs while maintaining service standards. Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback. Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WA with resume and profile interested & location . Yagyanshi 9821182648 Siya 7565006262 Areesha- 9628373763 Vanshika -9628373762 Laiba 9654201996 Divya -9821182650 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING

We are currently having openings in our Voice Process 100% work from home. With fixed salary. Designation- Customer Support Associate (CSA). Contractual till 31st Oct. Job Profile- Have to resolute customers query Voice Call System Requirements_ Min Win 10 needed with 10GB ram and above I3/I5/I7 with 7th gen and above processor is mandatory Proper Internet connection needed Mandatory Criteria- Min HS Passed. Fresher & Experience(Min 12 months) both can apply Excellent verbal communication skill in English & Hindi without major MTI for Voice process Should have not applied for any interview in last 3 month Customer orientation. Ready to work in 24/7 Shifts No planned leave for upcoming 3 month after joining 10.5 hour of the day, 9.5 hrs. work and 1 hour break 5 days working Should have a typing speed of 30WPM with 90% accuracy Interview Structure- HR round - General check. OPS round General Check P_Map Test Versant Test(Min 4 needed) Client Round Video Call Payouts Salary for Fresher 1.74 LPA,. Salary for minimum 1 Year experience candidate 2 LPA, 100% fixed salary Documents Required – Education Mark sheets(Mandatory Aadhar Card(E_Aadhar mandatory) Pan Card For Experienced(Offer letter, Exp Letter & Last 3 months payslip needed) Role & responsibilities Contact_ Snigdha 8768733931

Roles and Responsibilities Monitor network performance using tools like Solarwinds, Nagios, Wireshark, and CCNA. Troubleshoot issues related to routing protocols (OSPF), switching protocols (VLANs), firewall rules, SDWAN architecture. Collaborate with team members to resolve complex technical problems in a 24x7 NOC environment. Perform routine maintenance tasks such as firmware upgrades on routers and switches. Ensure compliance with company's security policies by monitoring firewalls and implementing access controls.

1. Handle BAU activities for a call center application in a professional and efficient manner. 2. Performed daily system health checks, generating and disseminating business-ready reports to ensure system stability and performance. 3. Managed the application deployment process, coordinating between development, testing, and production teams to ensure smooth transitions 4. Handled SQL queries to troubleshoot database-related issues and ensure seamless application functionality and seamless deployment of updates. 5. Collaborate with team members and other departments to ensure seamless customer service delivery. 6. Diagnose, troubleshoot, and offer solutions to client queries and technical problems 7. Analyze logs and resolve issues within Service Level Agreement (SLA) timeframes 8. Prepare and maintain comprehensive documentation for all issues and solutions and recommend optimizations to enhance business performance. 9. Identify root causes and offer appropriate solutions on each ticket. 10. Resolve customer complaints and issues with patience and empathy, escalating complex problems to the appropriate department when necessary. 11. Maintain detailed monitoring alerts to check accurate in the server and application level. 12. Coordinated change and release management, ensuring minimal system downtime 13. Continuously strive to improve customer satisfaction and meet individual and team performance targets. 14. Participate in ongoing training and development programs to enhance product knowledge and customer service skills. Candidates who are interested may send their resumes to twinkle.b@camsonline.com

Customer Support Executive Gurgaon Noida 1 Yrs in international customer service Voice 3-7 LPA 0-15 days joiner Grad and undergrad both can apply Sakshitiwari.img@gmail.com 8448387768

The Community You Will Join: As a member of the Airbnb Customer Support team, you'll play a vital role as a Resolution Specialist within the volume tiers. Resolution Specialists serve as our initial point of contact, addressing community inquiries and concerns. Our community relies on us for: Accessible support that’s easy to find Faster resolution, preferably first time A team that’s there for them in times of urgent need Support that’s built around them The Difference You Will Make: Provide courteous and efficient service to the worldwide Airbnb community Be a first point of contact to handle and resolve customer complaints Respond professionally to inbound and outbound phone calls, emails, messages, including any urgent situations Identify and escalate issues appropriately Compose thoughtful and accurate messages or customize prepared responses to customer emails Utilize available resources to research and troubleshoot problems effectively Investigate from the existing knowledge resources to provide resolution Mediate situations between users with empathy and fairness Monitor and control numerous concurrent tasks in tandem Be ambassadors embodying knowledge, empathy, and accountability Proactively strive to meet targets and goals independently A Typical Day: Job Family : Operations (Resolutions) Inbound and outbound calling process, messages and email support Resolving customer queries in a timely manner 24x7 shifts with rotational week offs, primarily supporting North America time zones Navigate competing priorities in all kinds of environment Job location: Gurgaon Your Expertise: Graduate with minimum 2 years of international voice process experience in a contact center/BPO Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies Ability to manage sensitive customer information Knowledge of functional key performance metrics related to customer experience Proven language ability in English with excellent comprehension, grammar, vocabulary and spelling Other requirements: Internet: Minimum 10 Mbps high-speed internet on the laptop for seamless work and virtual meetings. Workspace: Quiet, private area free from interruptions; no shared/public spaces allowed. Excellent English reading, comprehension, and writing skills Excellent active listening skills with the ability to understand verbal nuances Must be able to pass multiple language assessments in English Furniture & equipment: Ergonomic chair, desk, and proper lighting for comfortable, focused work. Cameras must be on during meetings unless otherwise stated. Only using Airbnb issued hardware and software including noise canceling headsets, laptop etc. Approved locations: Hiring/Training and Nesting in the Airbnb Office; satisfactory performance is required for work from home post the initial training and nesting period. Work from designated home office setups in Delhi/Gurgaon only Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Job Description Job Overview We are looking for a skilled and proactive SRE (Site Reliability Engineer) to manage, maintain, and troubleshoot cloud data pipelines across our infrastructure. The ideal candidate is a data engineering expert with deep knowledge of cloud services, data pipeline architecture, and a software engineering mindset to optimize performance, reliability, and cost-efficiency. This role demands strong problem-solving abilities, hands-on experience with any cloud platforms (preferably GCP), and the capability to work independently in a fast-paced environment. Key Responsibilities Manage and support cloud data pipelines and associated infrastructure Monitor the performance and reliability of pipelines, including Informatica ETL workflows, MDM, and Control-M jobs Troubleshoot and resolve complex issues related to data pipelines and data processing systems Optimize data pipeline efficiency to reduce operational costs and failure rates Automate repetitive tasks and streamline data pipeline management processes Conduct post-incident reviews and implement improvements for future reliability Perform SLA-oriented monitoring and recommend enhancements to ensure compliance Collaborate with cross-functional teams to improve and document systems and workflows Support real-time monitoring and alerting for mission-critical data processes Continuously improve systems based on proactive testing and performance insights Required Skills and Qualifications 5+ years of experience in Data Engineering support and enhancement Proficiency in Python for data processing and automation Strong SQL skills and experience working with relational databases Solid understanding of data pipeline architectures and ETL processes Hands-on experience with any cloud platforms (GCP, Azure, AWS GCP preferred) Familiarity with version control systems like Git. Experience in monitoring and alerting solutions for data systems Skilled in conducting post-incident analysis and reliability improvements Exposure to data visualization tools such as Google Looker Studio, Tableau, Domo, or Power BI is a plus Strong analytical and problem-solving skills Excellent verbal and written communication abilities Ability to work in a 24x7 shift environment Preferred Qualifications Bachelor’s degree in computer science , Engineering, or a related technical field. Professional Cloud Certification (e.g., GCP Professional Data Engineer) is a plus.

IITR is hiring individuals for Customer Service & Tech Support Process. This role involves providing exceptional support across various domain primarily through voice interactions with international clients. A good hold on English fluency is needed.

Location: Gurugram (India) Employment Type: Full Time Salary: Dependent on Experience + Extensive Benefits Package SSP is a leading software company specialising in delivering innovative and comprehensive solutions for the insurance industry. Our cutting-edge technology supports insurers, brokers, and underwriters in optimizing their operations, enhancing customer experiences, and driving business growth. With a strong presence across multiple continents, SSP operates in regions including Europe, Asia, Australia and North America. Our global reach and local expertise enable us to address the unique needs of diverse markets, providing tailored solutions that empower our clients to stay ahead in a rapidly evolving industry. As a part of the Volaris Group , a leading provider of software and services, our company has the advantage of being owned by Constellation Software , a renowned and established international company. With the support of Volaris Group and the backing of Constellation Software, we have the resources to invest in our people, products, and services to continue improving and growing our business. Our focus remains on delivering innovative solutions to our clients, building strong relationships, and providing value to our stakeholders. We are an equal opportunity employer and welcome applicants from all backgrounds. We do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, or any other protected characteristic protected. Our hiring decisions are based on merit and the qualifications of everyone. We are dedicated to creating a supportive environment where everyone can thrive and contribute to their fullest potential. If you need adjustments during the application or interview process, please let us know. Join us in our mission to create a workplace that reflects our Global workforce and the diverse world we live in and where everyone has an equal opportunity to succeed. Want to want to work with great people, in modern offices and can progress and develop your career? Our team is growing, so we are on the lookout for a passionate NOC Associate to join our NOC team at our Gurugram office. This position will be in hybrid mode and you will be required to work from office at least 2/3 days in a week(or as suggested by the Reporting Manager). WED LIKE TO MEET A NOC ASSOCIATE WITH: At least 1-2 yrs. of work experience in a relevant role Experience of working on a Service Desk, analyzing and resolving client issues. This includes familiarity with the use of SQL and/or database manipulation techniques used in data conversions Experience on Dynatrace would be desirable Knowledge of Insurance Industry would be desirable A working knowledge of one or more specified operating systems appropriate for SSP’s needs would be desirable Demonstrable knowledge of ITIL standards ITIL qualified to Foundation Level or significant experience working in a similar role in an ITIL environment Strong verbal and written communication skills Organized and methodical in the approach to routine and administrative matters Should be comfortable with 24*7 shift. THE NOC ASSOCIATE RESPONSIBILITIES INCLUDE: Contributes to the availability management process and its operation and performs defined availability management tasks Analyses service and component availability, reliability, maintainability and serviceability Ensures that services and components meet and continue to meet all their agreed performance targets and service levels Implements arrangements for disaster recovery and documents recovery procedures Conducts testing of recovery procedures Assists in the investigation and resolution of issues relating to applications Assists with specified maintenance procedures ACCOUNTABILITY Monitoring and troubleshooting servers, network, operating system and proprietary software issues, identifying severity and impact of any alerts and managing through to resolution Manage incident trouble tickets, ensuring they are regularly updated with meaningful technical analysis and next action timeframes Coordinate open incident trouble tickets, liaising with other stakeholders to ensure minimum disruption and downtime to customers Monitor all scheduled batch activity through to successful completion Identify and recommend enhancements to monitoring and alerting systems where appropriate Implement approved changes to infrastructure and application systems out of hours where required Assist in the production of NOC documentation including support guides, knowledge base articles and procedures Participate in the seamless transfer of information from one shift to the next

Customer Service Associate International E-Commerce Process GRADUATE FRESHERS ARE ALSO WELCOME!!! Location: Lucknow Position: Customer Service Associate Process: International Voice & Chat Salary: Up to 30,000 CTC Eligibility: Graduate / Undergraduate / Fresher / Experienced Shift: 24*7 (5 Days Working) Need good communication skills

Hiring For Backoffice, Only Graduate Can Appply, Need minimum 2 Years to 6 Years Both Can Apply, Kolkata Location, Fixed Shifts & Weekenoffs. Need- Only Graduate Can Apply Offer- Salary upto 3.75 LPA to 7 LPA+ Cabs+ Incentives Backoffice batch- Great opportunity of growth. Please NOTE- 5 Days Working - Night Shifts Backoffice Profile EXCELLENT COMMUNICATION-Skills REQUIRED It is work from Office Candidate should be from Delhi NCR location . OR candidates should be ready to relocate immediately after selection. Please start a chat on whatsapp for a quick reply. Call us at 9899117267 (Kashish)

TCS -Face to Face Interview Bangalore 27th may 2025 Ony Interested candidates call me whattapp --7995348267 email-- bhavani@coventine.com Role & responsibilities Job Description: As a member of the team, his/her will be responsible to provide tier1and tier2 operational support for desktop, laptops and telephonyrequest within Qualcomm thatmeet a diverse set of businessrequirements which will include technical support for all IT related tasks like desktop hardware, including computers, printers, phones, network, PDA's, Windows, UNIX, and Linux systems. His/her should also be responsible for evaluating new technologies. Keen to solve problems within a collaborative environment. He/she should be responsible for addressing any crises which occur and need immediate attention. Provide tier1 and tier2 operational support for Qualcomm customers which includes: 1. Primary focus on day-to-day ticket operations for NDC LAB related IT support 2. Desktop/laptops Support- Hardware, Software, Apps Installs/Setups, printers, phones, network, Windows, UNIX, and Linux systems 3. IT Ticket queue management and follow process 4. Technician will be responsible for managing his/her queue. Including documenting work and communication through Service now ticketing system. They are required to contact the customer within 24 hrs. of receiving the case and follow up should be done CST 2017 JD Ver 2.0 according to the established DFS standards. Service now work orders should contain detailed information pertaining to the case as well as the resolution. Email communication is required through the ticketing system. Cases are expected to be completed on or before set Service Level Agreements 5. ONCALL Support - Technician will be assigned to afterhours ONCALL support on a need basis. The responsibilities are for 7/24 DFS support if required. 6. A Team player willing to support other IT Team members on a need basis. 7. Standardizing service delivery through creation of knowledgebase and standard operating procedures. 8. Partner with cross functional service teams to provide support for critical issues 9. Debug & provide solution to SW & LAB customers need. 10. Power shell or Python scripting will be added skills please share me immediately openings bhavani@covenine.com whatpp 7995348267 emegency requirements please contact me 7995348267

Production Support Engineer with 5 years of experience in providing application & system support. Responsible for monitoring, troubleshooting, incident management, and ensuring 24x7 availability of production systems. Perform root cause analysis. Required Candidate profile Monitor production systems,applications & high availability and performance Analyze & resolve real-time issues, errors,incidents. Collaborate with development teams for deployments & issue resolution Perks and benefits to be disclosed post interviews

Join DAZN as a customer service agent to deliver a World class experience to all DAZN customers globally, working in a 247 environment in our Hyderabad office. You will be the first touchpoint for our users and will use your excellent customer service skills to enhance DAZNs reputation as the number one live sport destination. Get in touch with us to find out more! As a Senior Customer Service Agent, you'll have the opportunity to: Build your customer service skills by being a first point of contact for DAZN customers Complete our customer service training programme Gain broader business experience by working with multiple global teams Work on DAZNs customer retention strategy Provide valuable feedback to improve the customer experience Build data and performance skills by ensuring KPI and SLA adherence Be part of an inclusive and dynamic customer service team Own customer issues You'll be set up for success if you have: Business level English (C1) Previous work experience in a customer service environment Good understanding of customer service metrics such as Average Handling Time, Average Response Time, First Time Right, etc Strong focus on quality and ambition to deliver world class customer service experience for sports fans Ability to troubleshoot customer queries such as streaming, payment and technical issues Teamwork and willingness to adapt to DAZN processes Excellent oral and written communication skills Even better if you have: Experience working under pressure with the flexibility to meet the requirements of a 24/7 365 day per year operations team Previous experience using Zendesk An interest in global sports

JOB DESCRIPTION: Position Customer Support Intern The primary purpose of this role is to- • Provide product support to customers via the telephone and/or Internet (e.g., instant message, email) • Application/Infrastructure/Database monitoring • Assess nature of product or service issues and resolve support problems. • Maintain log of product issues and conveys customer feedback to product development staff Skills • Excellent communication skills • Good analytical and troubleshooting skills. • Ready to work in US shifts in 24x7 operational Support environment. • Application/Infrastructure/Database monitoring would be an added advantage. Qualifications- - Bachelors Degree in computer science/IT or relevant work experience or an undergrad appearing for the last semester Experience- - Typically requires 0-1 experience with a demonstrated competence in functional or technical troubleshooting of the assigned products. Salary - 22K Per Month + shift allowances. Travel requirements- - Minimal Working arrangements- - Work is performed in a standard office environment with minimal exposure to health or safety hazards - Able and willing to work on shifts or to be on an ‘after hours’ rotation. Location – Kharadi, Pune

TCS -Face to Face Interview Bangalore 27th may 2025 Ony Interested candidates call me whattapp --7995348267 email-- bhavani@coventine.com Role & responsibilities Job Description: As a member of the team, his/her will be responsible to provide tier1and tier2 operational support for desktop, laptops and telephonyrequest within Qualcomm thatmeet a diverse set of businessrequirements which will include technical support for all IT related tasks like desktop hardware, including computers, printers, phones, network, PDA's, Windows, UNIX, and Linux systems. His/her should also be responsible for evaluating new technologies. Keen to solve problems within a collaborative environment. He/she should be responsible for addressing any crises which occur and need immediate attention. Provide tier1 and tier2 operational support for Qualcomm customers which includes: 1. Primary focus on day-to-day ticket operations for NDC LAB related IT support 2. Desktop/laptops Support- Hardware, Software, Apps Installs/Setups, printers, phones, network, Windows, UNIX, and Linux systems 3. IT Ticket queue management and follow process 4. Technician will be responsible for managing his/her queue. Including documenting work and communication through Service now ticketing system. They are required to contact the customer within 24 hrs. of receiving the case and follow up should be done CST 2017 JD Ver 2.0 according to the established DFS standards. Service now work orders should contain detailed information pertaining to the case as well as the resolution. Email communication is required through the ticketing system. Cases are expected to be completed on or before set Service Level Agreements 5. ONCALL Support - Technician will be assigned to afterhours ONCALL support on a need basis. The responsibilities are for 7/24 DFS support if required. 6. A Team player willing to support other IT Team members on a need basis. 7. Standardizing service delivery through creation of knowledgebase and standard operating procedures. 8. Partner with cross functional service teams to provide support for critical issues 9. Debug & provide solution to SW & LAB customers need. 10. Power shell or Python scripting will be added skills please share me immediately openings bhavani@covenine.com whatpp 7995348267 emegency requirements please contact me 7995348267

Job Title: Customer Care Executive Location: [Greater Noida Area] Overview: As an Aviation Customer Care Executive, you will play a key role in providing exceptional customer service to our clients in the aviation industry. You will be the first point of contact for customers seeking assistance with flight reservations, booking changes, flight status inquiries, and general inquiries related to airline and airport services. The ideal candidate must have knowledge in aviation and strong communication skills. Responsibilities: Excellent verbal communication skills. Strong problem-solving abilities and attention to detail. Proficiency in using computers. Knowledge of the aviation industry and flight booking systems ( AMADEUS). Eligibility- Freshers are preferred. CTC- 26K plus other benefits Shift Timings- 24*7 Role & responsibilities

We are looking for candidates with good communication skills and interested in Mapping roles. This role requires candidates to work from office in 24/7 rotational shifts.

Hiring for voice/blended process Graduate/undergraduate Experience/Fresher both can apply Salary upto 45k cabs To apply whatsaap or call on siya - 8700694564

IGT hiring for a premium batch in Gurgaon Location. Salary upto 32k CTC+ cabs and Incentives. Need- Grad/UG + 6 Months BPO Calling Exp. can apply Offer- Salary upto 32k + Cabs+ Incentives Premiuim batch- Great opportunity of growth. Both side cabs are given Please NOTE- 5 Days Working - Night Shifts US Calling Profile EXCELLENT COMMUNICATION-Skills REQUIRED It is work from Office Candidate should be from Delhi NCR location . OR candidates should be ready to relocate immediately after selection. Please start a chat/call on whatsapp for a quick reply. Harshita Sharma - 9811337267

IGT hiring for a premium batch in Gurgaon Location. Salary upto 32k CTC+ cabs and Incentives. Need- Grad/UG + 6 Months BPO Calling Exp. can apply Offer- Salary upto 32k + Cabs+ Incentives Premiuim batch- Great opportunity of growth. Both side cabs are given Please NOTE- 5 Days Working - Night Shifts US Calling Profile EXCELLENT COMMUNICATION-Skills REQUIRED It is work from Office Candidate should be from Delhi NCR location . OR candidates should be ready to relocate immediately after selection. Please start a chat on whatsapp for a quick reply. Vanshika- 9811770437 Whatsapp Chat Link- https://wa.link/epbrmp

Role : MS-SQL DBA Experience : 4+ years Locations : Mumbai / Pune / Chennai / Bangalore / Coimbatore 24*7 Support Job Description: Managing SQL Server databases Configuring and maintaining database servers and processes Monitoring systems health and performance Ensuring high levels of performance availability sustainability and security Analysing solving and correcting issues in realtime Providing suggestions for solutions Refining and automating regular processes tracking issues and documenting changes Providing 24x7 support for critical production systems Good Communication Skill