Customer Support (Contractor)

Job Description

JOB DESCRIPTION: Position Customer Support Intern The primary purpose of this role is to- • Provide product support to customers via the telephone and/or Internet (e.g., instant message, email) • Application/Infrastructure/Database monitoring • Assess nature of product or service issues and resolve support problems. • Maintain log of product issues and conveys customer feedback to product development staff Skills • Excellent communication skills • Good analytical and troubleshooting skills. • Ready to work in US shifts in 24x7 operational Support environment. • Application/Infrastructure/Database monitoring would be an added advantage. Qualifications- - Bachelors Degree in computer science/IT or relevant work experience or an undergrad appearing for the last semester Experience- - Typically requires 0-1 experience with a demonstrated competence in functional or technical troubleshooting of the assigned products. Salary - 23K Per Months + shift allowances. Travel requirements- - Minimal Working arrangements- - Work is performed in a standard office environment with minimal exposure to health or safety hazards - Able and willing to work on shifts’ or to be on an ‘after hours’ rotation. Location – Kharadi, Pune