Zoho CRM Admin

Zoho CRM Administrator

Zoho CRM Administrator / Developer

Role Summary

Zoho CRM Administrator

Key Responsibilities

System Design, Development, and Customization

• Design, develop, and customize

  Zoho CRM modules, fields, layouts, and workflows to precisely meet evolving business requirements.

• Build and optimize

  Deluge scripts, custom functions, and APIs for robust automation and seamless integration across Zoho apps (e.g., Zoho Creator, Books) and third-party systems.

• Configure and manage

  CRM workflows, automation rules, Service Level Agreements (SLAs), Blueprints, and assignment rules to streamline and enforce standardized business processes.

• Perform

  system setup, configuration, and upgrades for Zoho CRM and integrated applications.

Administration and Maintenance

• Administer and maintain

  the entire

  Zoho CRM Plus & Zoho One

  ecosystem, ensuring system efficiency, reliability, and smooth operations for all users.

• Manage

  user roles, profiles, and permissions to align precisely with organizational policies and security requirements.

• Conduct

  data audits, cleansing, and de-duplication strategies to ensure the highest accuracy and integrity of CRM data.

Reporting, Analytics, and Support

• Develop and implement

  custom reports, dashboards, and analytics within Zoho to support data-driven decision-making for leadership and operational teams.

• Provide

  comprehensive end-user training and support on Zoho CRM, Zoho One, and integrated business applications.

• Collaborate

  closely with business teams to gather requirements and translate them into scalable, functional CRM solutions.

• Document

  technical processes, solutions, and best practices to build a comprehensive knowledge base for faster resolution of recurring issues.

Qualifications and Skills

• Proven experience as a Zoho CRM Administrator, Developer, or Consultant.

• Expert-level proficiency in Deluge scripting

  for custom functions and integrations.
• Deep understanding of the Zoho platform, including

  Zoho CRM Plus

  and

  Zoho One

  .
• Strong knowledge of CRM best practices, data management, and business process automation.
• Experience with API integrations (REST, SOAP) for connecting Zoho with external systems.
• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.