Job
Description
Role & responsibilities Job Description :Zerto Backup Level : SPE Engineer will be part of a 24/7 IT backup operations team and will be directly responsible for Backup related processes. The position involves taking a leadership role with customer teams and internal teams to resolve problems, maintain managed Zerto operations and, when necessary, to return systems to operational status. The job also involves leading communication between technical teams, customer and internal organization to fulfill customer needs and accomplish customer satisfaction. Job specific responsibilities include maintaining complex Backup Solutions which may involve Virtual libraries, Disk to Disk Backup systems, physical Tape Libraries, OS, Backup Software, Switch, SAN or Library components. Supporting and troubleshooting backup, recovery and archiving in a large, complex and widely distributed environment. Analyzing daily backup failures, identifying root cause and resolving issues systematically to bring Backup success rate close to 100% Provide status and progress reports for backup environment related activities and tasks on regular/periodic basis. Plan and implement best practices for backup solutions. Proactive measures to ensure adequate storage capacity is available. Create and update documentation for backup procedures, solutions, licensing and applicable project artifacts. Perform configuration changes as per design and build. Capability to upgrade backup software across different versions and regular patching in backup environment. Experience : Required: Professional degree or equivalent experience and 5+ years related IT experience. Hands on experience, at least 5+ years, in Operations and Support on Backup applications: Zerto. Familiarity with other back up solutions like Veeam, Data Protector, Commvault, NetBackup. Aptitude towards problem solving and troubleshooting skills on Tape Libraries, Library Management software, SAN connectivity, backup software etc., including log analysis. General knowledge of networking concepts and iSCSI protocol. Backup failures, resolving them in collaboration with Commvault support. Understanding of engaging OEM support and escalation on Zerto, Veeam, Data Protector, Commvault issues. Must Have At least 05 years of Enterprise Backup Zerto troubleshooting or Administration experience Network fundamental Concepts of Enterprise Backup solution: Job scheduling, automation, reporting, Backup Performance, Basic Backup failure troubleshooting. Understanding of Tape rotation and Tape management on Physical Tap Libraries in Backup environment. D2d and/or Physical Library Backup Products StoreOnce, MSL Tape Libraries or equivalent. At least one Operating system Preferable: Knowledge of Remote Support and Remote monitoring processes and concepts Tools Knowledge on Service Now ITIL Certified. Certifications: Ideal candidate will be trained & certified in Zerto or any Enterprise Backup application. Technical Skills: S/he will demonstrate an in depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products. S/he must possess a balance of very well developed troubleshooting, technical communication and written skills along with extensive product knowledge and skills. Candidate should have excellent technical communication skills both verbal and written. Interpersonal Skills: Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives. Exceptional Customer service skills, mindset & attitude . Be professional in all modes of interaction with our internal & external customers. Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable. Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful. Innovative - Builds and improves key business processes that enhance the effectiveness of co. Generates new ideas, challenges the status quo, and solves problems creatively. The candidate must collaborate with other teams and individuals within the organization Be capable of making well founded decisions in high pressure situations & exercising diplomacy when operating in politically charged environments. Actively listen and confirm problem details showing empathy for urgent situations Utilize effective negotiation skills which will lead to satisfactory issue resolutions.
