Zendesk Administrator

As a Zendesk Administrator at Opendoor, you will be a key player in revolutionizing the real estate industry by facilitating a seamless customer experience through efficient management of the Zendesk platform. Leveraging your expertise in Zendesk administration and proven track record in similar roles, you will enhance customer support workflows and service delivery to ensure optimal customer satisfaction. Your strong analytical skills and ability to translate business requirements into technical solutions will be instrumental in configuring and optimizing Zendesk settings to streamline customer service efficiency and effectiveness. You will collaborate with cross-functional teams to identify areas for improvement and implement Zendesk solutions that enhance productivity and customer satisfaction. Additionally, you will develop a deep understanding of Opendoor's business processes related to customer interactions and renovation operations to ensure Zendesk effectively supports these areas. By designing and implementing Zendesk dashboards and reporting tools, you will track customer service metrics, renovation throughput, and team performance to drive continuous improvement. In this role, you will provide ongoing training and support to Zendesk users across the organization, ensuring they leverage the platform effectively. Staying up-to-date with Zendesk features and updates, you will proactively suggest and implement new tools or features that could benefit Opendoor. Managing Zendesk integrations with other business tools and systems, you will ensure a seamless flow of information and efficient operation of the support ecosystem. This is an in-office position that supports US hours of operation. A Bachelor's degree is required, and candidates with a Master's degree or construction experience will be considered favorably. If you are passionate about delivering exceptional customer service, committed to continuous improvement, and thrive in a fast-paced, technology-driven environment, we encourage you to apply and be part of our mission to power life's progress one move at a time at Opendoor.,