Zendesk Administrator

As a Zendesk Administrator at GITAM University, you will play a crucial role in shaping the future of higher education by enhancing support experiences for students, faculty, and staff. Your primary responsibility will be to lead Zendesk administration, configuring, optimizing, and scaling the platform to ensure top-notch services across the university ecosystem. In this role, you will design and enhance support workflows, utilizing automation and AI-driven solutions to provide seamless and proactive assistance. You will drive data-backed decisions by creating and managing reports in Zendesk Explore to measure service efficiency, improve response times, and enhance user satisfaction. Collaboration is key in this position, as you will work closely with IT, student services, and academic departments to align Zendesk with university needs and future growth. Additionally, you will empower support teams by training staff on best practices, building knowledge bases, and introducing innovative tools to enhance self-service options. As a Zendesk Admin with GITAM University, you should have proven experience in a large-scale organization, preferably in education, tech, or enterprise environments. Expertise in configuring automations, triggers, workflows, APIs, and third-party integrations within Zendesk is essential. Your passion for enhancing student and faculty experiences through efficient and thoughtful support solutions, coupled with strong analytical skills, will be highly valued in this role. This position requires a willingness to work on-site daily at our beautiful beachside office in Vizag. You should embody a mindset of giving back, recognizing the importance of support in the success of today's students who are the leaders of tomorrow. Joining us at GITAM University means experiencing the best of work and life in Vizag while making a real difference in shaping the student and faculty experience at one of India's leading universities. Your work will directly impact thousands of students and educators, contributing to an institution that is shaping the country's future. If you are ready to make a meaningful impact and drive positive change in the education space, we are excited to hear from you. Apply now and be part of a mission-driven team dedicated to improving higher education experiences through world-class technology.,