CX Acceleration Manager / Consultant Zendesk

5.0 - 7.0 years

0 Lacs

bengaluru, karnataka, india

Remote

Job Description Who We're Looking For At Zendesk, we believe that customer service is a superpower. Our CX Acceleration Team is a fast-paced, high-impact group operating like an internal startup, dedicated to helping our Enterprise clients unlock the full potential of their Zendesk investment, fast. We thrive on kindness, collaboration, and a shared mission to empower customers to achieve transformative success in a dynamic market. We're looking for a seasoned, empathetic, and action-oriented consultant to join our team. If you are passionate about blending deep hands-on technical mastery and Zendesk administration with strategic consultingif you love solving complex, high-stakes customer pr...

Posted 3 weeks ago

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Specialist Business Operations & Reporting Anaqua

3.0 - 7.0 years

0 Lacs

haryana

On-site

Role Overview: Join a growing, dynamic, and innovative team at Anaqua, the market leader in Intellectual Property management solutions. Anaqua provides Intellectual Asset Management Software and Services to help companies and law firms enhance the management of their IP portfolios for a competitive advantage. As a Specialist Business Operations & Reporting for the Legal Support Services (LSS) team in Gurugram office, you will play a crucial role in optimizing workflow management, reporting, and operational efficiency. Key Responsibilities: - Configure and maintain Zendesk for efficient email-to-ticket conversion and workflow automation. - Set up and manage ticket routing rules, macros, trigg...

Posted 3 weeks ago

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Zendesk Administrator GITAM Deemed University

3.0 - 7.0 years

0 Lacs

karnataka

On-site

As a Zendesk Administrator at GITAM University, you will play a crucial role in shaping the future of support experiences for students, faculty, and staff. Your passion for higher education and creating seamless support systems will drive the enhancement of critical services and smooth university operations. This is an opportunity to make a real impact on education and work in a beautiful beachside office in Vizag. **Roles & Responsibilities:** - Lead Zendesk Administration: Configure, optimize, and scale Zendesk to support a large university ecosystem for top-notch experiences. - Enhance Support Workflows: Design efficient ticketing flows, automation, and AI-driven solutions for seamless an...

Posted 1 month ago

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Zendesk Administrator GITAM Deemed University

3.0 - 7.0 years

0 Lacs

karnataka

On-site

As a Zendesk Administrator at GITAM University, you will play a crucial role in shaping the future of higher education by enhancing support experiences for students, faculty, and staff. Your primary responsibility will be to lead Zendesk administration, configuring, optimizing, and scaling the platform to ensure top-notch services across the university ecosystem. In this role, you will design and enhance support workflows, utilizing automation and AI-driven solutions to provide seamless and proactive assistance. You will drive data-backed decisions by creating and managing reports in Zendesk Explore to measure service efficiency, improve response times, and enhance user satisfaction. Collabo...

Posted 3 months ago

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