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Zendesk Administrator

4 - 5 years

5 - 7 Lacs

chennai tamil nadu india

Posted:1 week ago| Platform: Foundit logo

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Skills Required

zendesk support crm

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Administer and maintain the

    Zendesk platform

    , including Support, Chat, Guide, and Explore.
  • Configure workflows, automations, triggers, macros, SLAs, and ticket forms based on business needs.
  • Create and manage user roles, groups, and permission settings.
  • Monitor system performance and troubleshoot issues to ensure platform stability.
  • Generate and analyze reports and dashboards in

    Zendesk Explore

    to support performance tracking and decision-making.
  • Collaborate with customer support, IT, and other departments to optimize support processes and customer experience.
  • Integrate Zendesk with other tools (e.g., CRM, Slack, Jira) using APIs or marketplace apps.
  • Conduct user training, create support documentation, and promote best practices.
  • Stay current on Zendesk updates, new features, and industry best practices.
  • Work with Zendesk Support or third-party vendors to resolve complex issues or implement enhancements.

Qualifications and Requirements:

  • Bachelor's degree in IT, Business, or a related field (or equivalent experience).
  • 2+ years of hands-on experience administering

    Zendesk Support

    and related modules.
  • Strong understanding of customer service workflows and ticket lifecycle management.
  • Experience with

    Zendesk Explore

    (reporting) and

    Guide

    (knowledge base).
  • Familiarity with APIs and system integrations.
  • Excellent analytical, organizational, and communication skills.

Desirable Skills:

  • Zendesk Admin Certification

    (preferred).
  • Experience integrating Zendesk with platforms like

    Salesforce

    ,

    Jira

    , or

    HubSpot

    .
  • Knowledge of basic scripting or web development (HTML/CSS/JavaScript) for customizing Zendesk Guide.
  • Experience with data import/export, ticket tagging strategies, and process automation.

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Teamware Solutions

IT Services and IT Consulting

Chennai Tamilnadu

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