Zendesk Administrator Teamware Solutions

4.0 - 5.0 years

5 - 7 Lacs

chennai, tamil nadu, india

On-site

Key Responsibilities: Administer and maintain the Zendesk platform , including Support, Chat, Guide, and Explore. Configure workflows, automations, triggers, macros, SLAs, and ticket forms based on business needs. Create and manage user roles, groups, and permission settings. Monitor system performance and troubleshoot issues to ensure platform stability. Generate and analyze reports and dashboards in Zendesk Explore to support performance tracking and decision-making. Collaborate with customer support, IT, and other departments to optimize support processes and customer experience. Integrate Zendesk with other tools (e.g., CRM, Slack, Jira) using APIs or marketplace apps. Conduct user train...

Posted 1 month ago

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Zendesk Developer Foundever

5 - 8 years

9 - 19 Lacs

Chennai

Hybrid

Role & responsibilities 5+ years of experience in Zendesk development, administration, and integration. Proficiency in Zendesk Apps Framework (ZAF), JavaScript, APIs, and Liquid markup. Strong understanding of Zendesk Support, Guide, Chat, and Explore. Experience integrating Zendesk with Salesforce, Slack, or other CRM and communication tools. Solid understanding of ticketing workflows, automation, macros, and triggers. Experience with reporting and analytics using Zendesk Explore. Familiarity with SAML, SSO, OAuth, and other authentication mechanisms. Strong problem-solving skills and ability to work in a fast-paced environment.

Posted 7 months ago

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