5 - 8 years

9 - 19 Lacs

Chennai

Hybrid

Role & responsibilities 5+ years of experience in Zendesk development, administration, and integration. Proficiency in Zendesk Apps Framework (ZAF), JavaScript, APIs, and Liquid markup. Strong understanding of Zendesk Support, Guide, Chat, and Explore. Experience integrating Zendesk with Salesforce, Slack, or other CRM and communication tools. Solid understanding of ticketing workflows, automation, macros, and triggers. Experience with reporting and analytics using Zendesk Explore. Familiarity with SAML, SSO, OAuth, and other authentication mechanisms. Strong problem-solving skills and ability to work in a fast-paced environment.

Posted 2 months ago

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