Zendesk Administrator GITAM Deemed University

3.0 - 7.0 years

0 Lacs

karnataka

On-site

As a Zendesk Administrator at GITAM University, you will play a crucial role in shaping the future of support experiences for students, faculty, and staff. Your passion for higher education and creating seamless support systems will drive the enhancement of critical services and smooth university operations. This is an opportunity to make a real impact on education and work in a beautiful beachside office in Vizag. **Roles & Responsibilities:** - Lead Zendesk Administration: Configure, optimize, and scale Zendesk to support a large university ecosystem for top-notch experiences. - Enhance Support Workflows: Design efficient ticketing flows, automation, and AI-driven solutions for seamless an...

Posted 1 month ago

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Zendesk Administrator GITAM Deemed University

3.0 - 7.0 years

0 Lacs

karnataka

On-site

As a Zendesk Administrator at GITAM University, you will play a crucial role in shaping the future of higher education by enhancing support experiences for students, faculty, and staff. Your primary responsibility will be to lead Zendesk administration, configuring, optimizing, and scaling the platform to ensure top-notch services across the university ecosystem. In this role, you will design and enhance support workflows, utilizing automation and AI-driven solutions to provide seamless and proactive assistance. You will drive data-backed decisions by creating and managing reports in Zendesk Explore to measure service efficiency, improve response times, and enhance user satisfaction. Collabo...

Posted 4 months ago

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