Wso Specialized Account Services, Analyst

The Team:

The Enterprise Solutions Operations division is seeking a professional with excellent interpersonal communication, organization, and time management skills to join our Global Specialized Account Services Team.

S&Ps WSO (Wall Street Office) provides real-time access to our clients portfolio and reporting insights for active asset management and deal administration, trading activities, cash and position level transparency and accurate P&L reporting. Underpinned by our WSO Administrator and WSO Agent product suites, WSO supports complex aspects of alternatives asset management in a scalable solution that increases operational efficiency while reducing risk. Our solutions are available as a hosted software or a fully outsourced managed service.

The Impact:

You will work within a dynamic team, responsible for all client-facing operations-related items, data research, and processing functions on the WSO Specialized Account Services Team which primarily supports WSO users and their loan processing needs.

In this position, you will gain exposure to an exciting financial market and interact daily with our clients of varying levels of seniority. This is an exciting opportunity to learn about finance, banking, the syndicated loan market, and Software as a Service (SAAS) technology.

What's in it for you:

Join a team which fosters team collaboration and client focus, enabling high performers to grow within the team.

Direct exposure to industry leading client(s) who demand operational perfection.

Further your knowledge solidifying a foundation of best practices alongside industry experts.

Responsibilities:

• As a Specialized Account Services Analyst, you are expected to support our clients and the business orchestrating workflow and prompt resolution between internal and external teams. This includes dealing with data processing, reconciliation and validation of trades and positions to ensure syndicated facility data integrity.
• These tasks include but are not limited to:
• Timely and accurate processing of all transactions: borrowings, paydown, interest, fees, payment in kind, restructures, amendments, and trade settlement
• Perform daily reconciliations of cash between our internal system (WSO) and clients trustee/custodian accounts
• Review and action system generated reports, which aid in facilitating timely and accurate data
• Action requests from different departments and clients within an hour turnaround time
• Partner with internal and external parties to resolve breaks including; clients, trustees, third party vendors, administrative agents, and/or other team members
• Ensure all best practices, Service Level Agreements, and Standard Operating Procedures are adhered to
• Accurately reviewing and maintaining asset and contract data
• Monitoring and actioning exceptions
• Additional syndication loan maintenance
• Strict adherence to processing deadlines, quality-controlled operational processes, and LSTA/LMA/Private Deals/Middle Market standards for processing loan transactions and/or trades.
• You will be responsible for proactively identifying internal and external processing and system-related issues effectively. This will also require the ability to work seamlessly with internal partners and management on resolution plans and/or additional escalations.
• Aid all team members with daily project management, data validation, and data deliverables as needed.

What Were Looking For:

Basic Required Qualifications:

• Bachelors Degree or equivalent work experience
• 0 - 2 years of work experience within the syndicated loan industry, Loan IQ, or WSO systems
• Must be able to handle stressful customer situations with patience and poise
• Ability to organize and prioritize complex issues and projects to completion
• Able to demonstrate knowledge and experience in working with internet-based applications
• Ability to think laterally, provide proper issue analyses
• Eager to learn with strong analytical and problem-solving abilities
• Proficient PC skills, especially in Microsoft Word and Excel
• Positive, proactive attitude and ability to work well in teams
• Fluent English speaking, reading, and writing abilities
• Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner
• Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction
• Goal and action-orientated, with the ability to organize, multi-task, and prioritize in a fast-paced environment
• Ability to manage projects independently when required

Additional Preferred Qualifications:

• WSO and/or Loan IQ Experience
• Customer service experience from any field is a plus!
• Syndicated loan experience is a big plus!
• Bachelor's degree (Finance, Economics, or related field preferred)
• 1 - 4 years of work experience within the financial and/or syndicated loan industry
• Strong MS office (Word, Excel, PowerPoint) skills
• Data research and analytics