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White Rivers Media
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WRM Lead Client Servicing

WRM Lead Client Servicing

White Rivers Media

5 - 8 years

5 - 8 Lacs

mumbai mumbai

Posted:3 weeks ago| Platform:

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Skills Required

digital marketing presentation skills client servicing microsoft office suite marketing c++ project management c windows xp photoshop sketchup framemaker autocad sales account management snagit microsoft windows windows vista html illustrator jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Requirements
Proven work experience of at least 7 years in a client servicing/account management role in a digital marketing agencyStrong knowledge of the overall digital marketing ecosystem

Strong command of Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
Strong communication, presentation and negotiation skills

Extensive experience in leading and managing large teams and multiple accounts

Proven track record of strategic thinking and driving significant client growth and satisfaction

Strong financial acumen with the ability to manage budgets and forecasts

Key Responsibilities
Lead and guide the team, ensuring high satisfaction and retention of existing clients and a positive onboarding experience for new clientsManage and grow revenue and profits through both existing and new clients, ensuring the achievement of annual targets

Build rapport, anticipate and address concerns and needs

Overlook teams compliance to internal processes and standards for timely and quality deliverables and communication
Act as the client partner for high-profile clients, understanding their needs and collaborating with the team to exceed expectations

Ensure delivery of impactful client presentations, reports, and meetings, showcasing strategic value, creativity and campaign outcomes

Collaborate with internal teams to co-create and develop campaign strategies aligned with client objectives, driving measurable results

Identify growth opportunities within the client portfolio to maximise revenue and expand services

Stay updated on emerging online trends and best practices in digital marketing

Cater to teams hiring and training needs while ensuring appropriate workload management and motivation in the team
Foster a collaborative environment, working closely with other departments to ensure a unified approach to client servicing and campaign execution

Contribute to organisation wide efficiency initiatives and training
(ref:updazz.com)Show more Show less

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WRM Lead Client Servicing