Works Manager - Three wheeler

1. Workshop Operations Management

• Oversee day-to-day operations of the three-wheeler service workshop.
• Ensure smooth workflow across service bays, mechanical repair, electrical repair, and diagnostic sections.
• Allocate jobs to technicians based on skill level and workload.
• Monitor adherence to manufacturer service standards and repair quality.

2. Customer Service & Satisfaction

• Handle escalated customer complaints and ensure quick resolution.
• Maintain transparent communication with customers about repair status, costs, and timelines.
• Ensure delivery of vehicles within committed time frames.
• Conduct follow-up calls to ensure post-service satisfaction.

3. Technical Supervision & Quality Control

• Guide and support technicians in diagnosing difficult or recurring technical issues.
• Conduct final inspection of vehicles before delivery.
• Ensure use of genuine spare parts and adherence to recommended repair practices.
• Maintain high standards of service quality and safety.

4. Team Leadership & Training

• Supervise technicians, service advisors, and helpers.
• Assess team performance and provide coaching where required.
• Conduct regular technical training in coordination with OEM representatives.
• Maintain discipline, work ethics, and safety protocols in the workshop.

5. Inventory & Spare Parts Coordination

• Coordinate with the spare parts department to ensure the availability of fast-moving and critical parts.
• Monitor stock levels, consumption patterns, and reorder requirements.
• Reduce parts wastage, pilferage, and non-moving inventory.

6. Business & Financial Responsibilities

• Achieve service revenue targets (labor, parts, value-added services).
• Ensure cost-control in workshop operations and improve profitability.
• Prepare daily, weekly, and monthly performance reports (bays utilization, productivity, efficiency).
• Monitor warranty claims, ensure proper documentation, and minimize rejections.

7. Compliance & Safety

• Ensure the workshop complies with safety regulations, OEM guidelines, and environmental standards.
• Conduct periodic audits on tools, equipment, and layout cleanliness.

8. Customer Relationship & Marketing Support

• Assist in service campaigns, free checkup camps, and customer education programs.
• Work with sales/marketing teams to promote AMC, extended warranty, and service packages.
• Identify repeat repair issues and improve customer retention.

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement

Work Location: In person