Trivandrum Future Mobility Pvt Ltd.

1. Workshop Operations Management Oversee day-to-day operations of the three-wheeler service workshop. Ensure smooth workflow across service bays, mechanical repair, electrical repair, and diagnostic sections. Allocate jobs to technicians based on skill level and workload. Monitor adherence to manufacturer service standards and repair quality. 2. Customer Service & Satisfaction Handle escalated customer complaints and ensure quick resolution. Maintain transparent communication with customers about repair status, costs, and timelines. Ensure delivery of vehicles within committed time frames. Conduct follow-up calls to ensure post-service satisfaction. 3. Technical Supervision & Quality Control Guide and support technicians in diagnosing difficult or recurring technical issues. Conduct final inspection of vehicles before delivery. Ensure use of genuine spare parts and adherence to recommended repair practices. Maintain high standards of service quality and safety. 4. Team Leadership & Training Supervise technicians, service advisors, and helpers. Assess team performance and provide coaching where required. Conduct regular technical training in coordination with OEM representatives. Maintain discipline, work ethics, and safety protocols in the workshop. 5. Inventory & Spare Parts Coordination Coordinate with the spare parts department to ensure the availability of fast-moving and critical parts. Monitor stock levels, consumption patterns, and reorder requirements. Reduce parts wastage, pilferage, and non-moving inventory. 6. Business & Financial Responsibilities Achieve service revenue targets (labor, parts, value-added services). Ensure cost-control in workshop operations and improve profitability. Prepare daily, weekly, and monthly performance reports (bays utilization, productivity, efficiency). Monitor warranty claims, ensure proper documentation, and minimize rejections. 7. Compliance & Safety Ensure the workshop complies with safety regulations, OEM guidelines, and environmental standards. Conduct periodic audits on tools, equipment, and layout cleanliness. 8. Customer Relationship & Marketing Support Assist in service campaigns, free checkup camps, and customer education programs. Work with sales/marketing teams to promote AMC, extended warranty, and service packages. Identify repeat repair issues and improve customer retention. Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Work Location: In person