2 - 4 years

4 - 6 Lacs

Posted:4 days ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Establish direct relationship with the employees

Single Point of Contact of employees

Respond and close all feedbacks within defined SLA

Shares observations regarding any misalignment to defined guidelines of the area allocated

Report any concerns or patterns in employee feedback periodically to Manager

Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success

Support in client specific initiatives such technology roll-outs, benchmarking, best practices etc.

Addressing and escalating customer complaints.

Take daily customer feedback & Maintain good POY score.

Always maintain grooming standards set by the organization

On-site Mumbai, MH

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