Job
Description
About The Role
Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation
Designation: Workforce Services Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with Client and stakeholders with the intent of achieving contractual objectives and corporate goals. Design and implement strategies to assist our clients in their strategies to grow and acquire customers.
What are we looking for?
Lead a highly engaged team that drives data and insight lead resourcing with a fit to future workforce strategy The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. Build and maintain effective client relationships in Planning. Understand their mission, vision and goals, changes, and improvements, and help them achieve these goals. Build and maintain effective relationships with Stakeholders for the sites/products that you are responsible for, ensuring constant communication and collaboration. Identify gaps in supply versus demand and manage actions to mitigate ensuring communication with other planning teams and operational stakeholders. Share Client objectives with planning teams to identify support opportunities and resolve conflicts. Ensure team outputs are compelling, accurate, relevant, and consistent. Enhance performance by improving processes and maximizing resources. Continuously expand industry, commercial, and business knowledge both internally and externally.5-7+ years of experience in end-to-end Workforce management Strong sense of personal stake and urgency in day-to-day management. Ability to forge positive, objective relationships with Client, Operations and Support teams. Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Appetite for challenges; driving projects, improvement opportunities, maturity models Proficiency in basic arithmetic and statistical concepts and strong logical ability desired with strong mathematical calibration skill. Must demonstrate perceptive, thorough and decisive approach to problem solving. Should possess excellent communication and negotiation skills in coordinating with different functional heads / teams. This would include the Client planning team, Operations team, Commercial teams and other functions for all transactional and strategic requirements.
Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Participates in the action and strategic planning process that establishes annual objectives and goals for an organization Work closely with the planning coordinators from client side Responsible for delivery on all contracts / SLAs Manages internal and external audit with processes and controls. Responsible for the development of resources under his/her span Work with Client planning coordinator with input on possible resolutions. Provide solutions to escalated issues and updates. This position would be responsible for the performance management of all employees reporting directly / indirectly under him / her. Develop programs/modules/projects or other initiatives for planning Team's development and efficiency Serve as a resource for training and reporting of planning efficiencies, account/team/individuals' statistical analysis and process improvement. Participate in client presentations, client calls, and quarterly business reviews to represent the planning department. Review process maps, scorecard and performance management plans to drive a structured approach to managing the team
Qualification Any Graduation
