workday support Analyst

Role & responsibilities

Preferred candidate profile

A Day in the Life

In our Global HR Digital Enablement Department in Medtronic, we are committed to aligning technology offerings and best practices with business needs. We collaborate with business and technology partners to deliver robust, customer-serving technology-based solutions with a simple, standard, and global focus to drive business results.

As a Senior Workday Support Analyst, you will be responsible for ongoing support and maintenance for the functional areas of Workday. You will have a wide breadth of functional knowledge, specific expertise with using and maintaining systems, work with complex problems, issues and processes, and will lead key functional stakeholders through risk and impact analysis of Payroll and Core HCM enhancements and change requests. You will make decisions about system issues relating, but not limited to, business processes and system configuration, ensuring global compliance with business specifications, varied plan provisions, statutory requirements, and up-/down-stream impacts.

As a Senior Workday Support Analyst, you will be required to combine Human Resource and specialized system knowledge. You will work with HR Centers of Expertise, vendors and/or IT on activities related to designing, implementing and maintaining core human resource technologies.

Responsibilities may include the following and other duties may be assigned.

• Manage case escalations to the Workday COE.
• Support the domain lead for various functional areas of Workday who will provide oversight and work direction.
• Analyze, design, and configure features and functions within Workday for 1-3 functional areas.
• Configure and implement business process enhancements.
• Participate in functional and regression testing for enhancements, projects, and upgrades.
• Work within an agile team to create iterative solutions that meet business needs.
• Perform fit/gap analysis on processes to drive continuous improvement.
• Combines Human Resource and specialized system knowledge to recommend, implement, and plan for improvements, enhancements, and new features for systems.
• Provides analysis and consultation related to programs, policies and practices that obtain, record, and process worker information or HR support related data.
• Analyzes technology capabilities to produce information used to maximize and sustain workforce productivity and effectively deliver HR support to the global organization.
• Develops a strong understanding of our HR strategic priorities, the HR technology landscape & ITs priorities.
• Process day-to-day security assignments, including evaluating the request for alignment with work responsibilities, obtaining approvals, and ensuring proper documentation for audit support.
• Other responsibilities as identified.

Required Knowledge and Experience:

• Bachelor’s degree with 7+ years of Human Capital Management systems to include Workday configuration experience, or advanced degree with a minimum of 5 years Human Capital Management systems to include Workday configuration experience.
• Minimum 6+ years of experience supporting Workday applications.
• Expertise in Security, Compensation, Talent & Performance or Recruiting.
• Excellent communication skills, fluent spoken and written English.
• Experience implementing Workday.
• Experience working cross-functionally.
• Experience working in a virtual team.
• Demonstrated critical thinking, ability to collaborate, analyze data & systems, generate ideas, and set high standards focusing on the customer while fostering diversity & inclusion in everything that you do.

Strong communicator & problem solver with the ability to handle multiple competing priorities