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5.0 - 9.0 years
3 - 7 Lacs
Noida
On-site
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Job Description (JD) for Employee Lifecycle Manager Level: Senior Consultant/Assistant Manager Job Title: HR Managed Services – Senior Consultant/Assistant Manager Experience: 5–9 years Function: HR Managed Services Employment Type: Full-time About EY Global Delivery Services (GDS): EY's Global Delivery Services (GDS) is a dynamic and truly global delivery network that works across borders to provide innovative and strategic business solutions to EY member firms and clients worldwide. With over 74,000 professionals, GDS plays a vital role in EY’s growth strategy, helping clients become agile and efficient, and fulfilling our purpose to build a better working world. The Opportunity: EY’s Managed Services offers organizations a new way of operating by taking on the operation of non-core but critical functions, including HR, finance, tax, risk, and compliance. This approach enables organizations to navigate complex conditions and build a platform for long-term value creation. As part of the HR Managed Services team within GDS, we are looking for a detail-oriented and process-driven Employee Lifecycle Manager to oversee end-to-end HR operations from onboarding to exit. This role will ensure seamless execution of all lifecycle processes, uphold policy compliance, and maintain high service quality standards. The ideal candidate will bring strong people management skills, HRMS expertise, and a deep understanding of the hire-to-retire journey within a complex and fast-paced organization. Key Responsibilities: End-to-End Lifecycle Management: Oversee all employee lifecycle processes including pre-boarding, onboarding, transfers, role changes, leave of absence, exits, and post-exit formalities. Ensure timely and compliant execution of all lifecycle events in line with company policies and legal standards. Team & Service Management: Lead and manage a team of HR operations professionals delivering lifecycle services. Monitor service quality and adherence to SLAs, KPIs, and customer satisfaction (CSAT) benchmarks. Policy & Compliance: Ensure all lifecycle activities are executed in accordance with internal policies, local labour laws, and global HR compliance standards. Provide guidance on policy interpretation and exception handling. Process Optimization & Continuous Improvement: Identify opportunities to streamline processes, reduce manual work, and enhance employee and manager experience. Lead initiatives for standardization, automation, and documentation of lifecycle processes. Technology & HRMS: Leverage HR systems (e.g., SAP SuccessFactors, Workday, Oracle HCM) to manage workflows and ensure data accuracy. Collaborate with HRIT and vendors on system enhancements and troubleshooting. Reporting & Dashboards: Maintain accurate records and generate regular dashboards for leadership on lifecycle metrics, compliance status, and process health. Provide data insights and trends to inform operational decisions and improvements. Stakeholder Collaboration: Work closely with Talent Acquisition, Payroll, Compliance, Legal, and Business HR teams to deliver a cohesive employee experience. Act as a key point of contact for audit requirements and operational escalations. Skills and Attributes for Success: Strong understanding of hire-to-retire processes and employee lifecycle frameworks. Expertise in HRMS platforms such as SAP SuccessFactors, Workday, Oracle HCM, PeopleSoft or similar. Proven people management and team leadership skills. Experience in process improvement, workflow automation, and documentation. Strong attention to detail, service orientation, and problem-solving abilities. Excellent communication and stakeholder management skills. Understanding of employment contracts, statutory requirements, and HR policy governance. To Qualify for the Role, You Must Have: Bachelor’s or Master’s degree in Human Resources, Business Administration, or related field. 8–10 years of experience in HR operations or shared services, with at least 4–5 years in a supervisory/managerial role. Preferred Certifications: Certifications or experience with at least with at least one HR technology platform such as Workday, SAP SuccessFactors, Oracle HCM, or PeopleSoft. What We Look For: A highly motivated professional who thrives in fast-paced global environments. A team player with strong leadership, interpersonal, and analytical skills. An innovative mindset, with a willingness to challenge the status quo and implement improvements. What’s In It for You? Work with leading global clients across industries. Exposure to advanced HR technologies and digital HR solutions. A collaborative environment focused on continuous learning, growth, and career advancement. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
Posted 1 week ago
8.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Job Title: HR Analytics & Operations Specialist (On Contract) Location: Bangalore, India (Hybrid) Experience: 4–8 years Contract Duration: 12 months At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. Reltio Data Cloud™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence. Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk! Job Summary We are looking for a data-savvy, technically adept HR professional to join our Global HR team at Reltio. This role is ideal for someone who thrives at the intersection of HR and data, enjoys working with systems and tools, and can convert information into meaningful insights for decision-making. You will lead the effort in data-driven reporting, dashboard creation, tool management, and automation across the Talent Acquisition and broader HR function. This role will be instrumental in delivering high-impact reporting and insights for leadership while continuously improving TA operations through structured analysis and scalable solutions. Key Responsibilities Reporting, Analytics & Insights Design and publish periodic reports, dashboards, and executive summaries for HR/TA leadership (weekly, monthly, quarterly) Analyze recruiting funnel metrics (time-to-fill, source effectiveness, diversity metrics, offer ratios, etc.) to identify trends and improvement areas Build visual dashboards and reports using tools like Excel, Smartsheet, Google Sheets, and BI platforms (e.g., Tableau, Power BI) Automate recurring reports and flag anomalies through structured logic and scripts (where applicable) Tool Management & System Optimization Act as a power user and administrator for TA/HR tools (e.g., Greenhouse, Smartsheet, HRIS, ATS, survey tools) Work cross-functionally with IT and vendors to support tool integrations, configuration changes, and issue resolution Explore and onboard new tools and platforms that can enhance efficiency in recruiting operations HR Data Operations Ensure accuracy, consistency, and compliance of all HR/TA data across systems Maintain documentation, SOPs, and knowledge repositories for TA processes and analytics Support audit readiness and internal controls through robust data governance Collaboration & Stakeholder Engagement Work closely with TA, People Ops, and HRBPs to support data needs, optimize workflows, and scale operations Translate business needs into clear data requirements and actionable insights Partner with global teams to ensure consistent data definitions and reporting standards Required Skills & Qualifications Bachelor’s degree in HR, Business, Data Analytics, or a technical field 4+ years of experience in HR operations, TA analytics, or similar HR tech/data-focused roles Strong proficiency in Microsoft Excel (pivot tables, advanced formulas, charts), Smartsheet, and Google Suite Experience working with ATS/HRIS platforms (Greenhouse, Workday, etc.) Ability to interpret and visualize complex data sets for non-technical stakeholders High attention to detail, strong ownership, and proactive problem-solving mindset Comfort working in a fast-paced, global environment with distributed teams Preferred Qualifications Experience in a global recruitment setup or with distributed teams Exposure to HR reporting tools or BI dashboards Understanding of candidate experience best practices Experience automating dashboards or workflows (e.g., using Zapier, scripting, or Excel macros) Prior experience in high-growth SaaS or tech companies is a plus Why Join Us Be part of a high-impact Talent Acquisition team Work in a data-driven, fast-paced, global environment Gain exposure to end-to-end hiring operations and talent strategy Opportunity to grow in TA Ops, HR analytics, or program management Inclusive, collaborative work environment Competitive compensation, a hybrid work model, and a learning budget Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Posted 1 week ago
2.0 - 4.0 years
1 - 4 Lacs
Calcutta
On-site
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY- Global Delivery Services (GDS) – People Consulting (PC) – Managed Learning Services (MLS) - Consultant Managing the global workforce in today’s fast changing and highly disrupted environment is becoming increasingly complex. As a member of our GDS PC practice, you’ll be part of a team that supports clients in aligning their HR function with the organizational plans while keeping employee experience as one of the core considerations. When you join us, you will gain cross functional, multi-industry and a truly global work experience to take your career in the right direction. The opportunity We are looking for Managed Learning Services- Consultant with expertise in managing and executing the deployment of large-scale global learning programs/system implementations. This is a fantastic opportunity to be part of a leading global professional services organisation whilst being instrumental in growth of the GDS PC team. Your key responsibilities Comprehensive understanding of the MLS processes, encompassing the entire taxonomy of pre-event, on-event and post event activities Learning management system administration including creating and updating courses. Scheduling, managing participant rosters, communications and compliance Responsible to support the MLS framework in accordance to the established processes with strict adherence to the defined Service Level Agreements (SLAs) Manage the learning activities by adhering to the agreed guidelines and TATs Quality compliance with the standardized global process model, with no deviations from the agreed-upon MLS processes Proactively identify and communicate service delivery risks and issues to the appropriate stakeholders Recognize potential areas for process enhancement and propose recommendations for improvement Engage in effective communication and collaboration to build strong relationships with clients and other project team members Skills and attributes for success Proficient in understanding learning requirements across various domains Exceptional attention to detail, which is critical for processing a large volume of transactions Skilled in managing ambiguity and taking proactive measures Excellent communication and presentation skills Strong interpersonal skills with a client-centric approach Awareness of and sensitivity to cross-cultural dynamics High levels of energy, agility, and adaptability Open to travel for client projects in accordance with EY and country-specific travel advisory guidelines. To qualify for the role, you must have Bachelor's degree or higher in Human Resources, Business Administration, Education, or a related field is required. 2 to 4 years of relevant experience in learning and development or an administrative role Familiarity with learning management systems such as SuccessFactors, Oracle/Workday is preferred Proficient writing skills (grasp and command over English) Ability to work independently as well as collaboratively within a team Ability to articulate solutions and offer suggestions Proficiency in Microsoft Office Suite - MS PowerPoint and MS Excel It would be a significant advantage if you have proficiency with course authoring and learning tools such as SAP EnableNow, Articulate Storyline, Adobe Captivate, WalkMe, Camtasia, Vyond and VideoScribe. Additionally, experience in creating various digital learning materials, including web-based learning modules, videos, interactive PDFs, webcasts, podcasts, nano-learning modules, and virtual instructor-led training (VILT), is highly desirable What working at EY offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
Posted 1 week ago
7.0 - 10.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
About HouseEazy: HouseEazy is a fast-growing proptech startup on a mission to transform secondary residential real estate transactions in India. We are redefining the way people buy and sell homes- making the process transparent, seamless, and lightning-fast. Role Overview: We’re looking for a dynamic and experienced Senior Manager – Marketing who is passionate about building brands and driving measurable growth. The ideal candidate will have a strong background in performance marketing, brand development, and collateral creation. You’ll be leading end-to-end marketing efforts—owning the marketing funnel, managing campaigns, and crafting compelling brand narratives. This is a high-visibility role that involves daily collaboration with senior management and cross-functional teams. Key Responsibilities: Develop and execute integrated marketing strategies to drive brand awareness, lead generation, and customer acquisition. Handle day-to-day operations including website/app updates, maintaining trackers, and coordinating team work schedules. Own and optimize performance marketing campaigns across digital channels (Google Ads, Meta, programmatic, affiliates, etc.). Conceptualize, create, and manage brand collaterals including brochures, pitch decks, digital creatives, videos, etc. Lead PR, branding initiatives, and corporate communications to ensure consistent messaging and positioning. Coordinate closely with Sales and Product teams to align marketing strategies with business objectives. Analyze campaign performance metrics, generate insights, and iterate strategies for better ROI. Identify, evaluate, and manage partnerships with external vendors, agencies, and media platforms. Stay updated with industry trends and competitive landscape to identify new opportunities. Requirements: Master’s Degree in Marketing, Business, or a related field. 7-10 years of hands-on marketing experience, with a strong focus on performance marketing and brand marketing. Proven ability to drive measurable growth through digital channels. Solid experience in managing creative assets and marketing collateral production. Strong analytical skills with a data-driven approach to decision-making. Excellent communication, leadership, and stakeholder management skills. Prior experience in a startup or high-growth environment is a plus. Why Join Us? Be part of a disruptive team building the future of real estate. Opportunity to lead high-impact marketing initiatives with end-to-end ownership. Work directly with the founding team in a fast-paced, entrepreneurial setup. Workday-Monday to Saturday
Posted 1 week ago
15.0 years
0 Lacs
Ahmedabad, Gujarat, India
On-site
Job Summary: We are seeking a highly experienced Workday Functional Specialist with expertise across key Workday modules — Benefits, Payroll, Advanced Compensation, Talent Management, and Recruitment . This role requires deep functional understanding and hands-on configuration capabilities to drive optimization and transformation of end-to-end HR processes. The ideal candidate will collaborate with global HR stakeholders and IT teams to align technology with business needs, ensuring seamless delivery and compliance across multiple HR functions. Key Responsibilities: Benefits Configuration & Management: Design and configure benefit plans, eligibility rules, open enrollment events, rates, and vendor integrations. Support year-round benefits administration and compliance (e.g., India statutory benefits, global plans). Payroll Interface & Support: Work on payroll configuration touchpoints, eligibility rules, and validation logic. Coordinate payroll interface requirements and ensure accurate data flow between Workday and payroll systems. Advanced Compensation: Configure compensation plans, salary structures, merit & bonus cycles, grade profiles. Manage annual compensation review cycles, bonus planning, and modeling. Talent Management: Configure and maintain talent review processes, succession planning, goal alignment, and development frameworks. Support performance reviews and feedback mechanisms aligned with business goals. Recruitment & Onboarding: Design recruitment workflows, job requisitions, offer templates, and onboarding tasks. Collaborate with Talent Acquisition and Hiring Managers to optimize hiring experiences. System Optimization & Support: Handle security roles, condition rules, reporting (basic & advanced), and integrations related to assigned modules. Conduct impact analysis and apply updates during Workday releases. Develop configuration documentation, test scripts, and support UAT. Required Qualifications: Total Experience 15 years with min 7+ years of Workday functional experience across Benefits, Payroll, Compensation, Talent, and Recruitment . Proven ability to configure and maintain multiple Workday modules independently. Strong understanding of Workday business process framework , eligibility rules, condition logic, and HR data architecture. Excellent communication skills to gather requirements, present solutions, and lead system-related discussions. Hands-on experience in supporting end-to-end testing , UAT, and post-production support. Workday certification(s) in any of the above modules is an added advantage. Preferred Qualifications: Experience working on global HR implementations or multi-country rollouts . Prior experience in a consulting environment or large enterprise HR tech team. Knowledge of EIBs , calculated fields , compliance mandates , and reporting tools is desirable.
Posted 1 week ago
3.0 - 5.0 years
0 Lacs
Bengaluru, Karnataka, India
Remote
Job Overview Fortrea is seeking a FP&A Analyst to join our global finance team. This role is ideal for a highly analytical and detail-oriented finance professional who thrives in a fast-paced, matrixed environment. As a key contributor to the financial planning and reporting process, you will support budgeting, forecasting, and executive-level reporting while driving insights that inform strategic decisions. You will collaborate closely with global finance hubs, business partners, and senior leadership to deliver high-quality financial analysis and reporting. This is a great opportunity for someone who enjoys working with data, improving processes, and making a tangible impact on business performance. Summary Of Responsibilities Consolidate budgets and monthly forecasts across business units and functions. Prepare and deliver presentations that explain key budget and forecast variances to senior stakeholders. Generate and continuously improve monthly financial reports to meet evolving business needs. Coordinate the monthly close and forecast cycle, ensuring timely and accurate submissions. Identify and support process improvement initiatives to enhance financial planning efficiency. Leverage business data to deliver insights and support strategic decision-making. Conduct advanced financial analyses and scenario planning to support ad-hoc requests. Report, analyze, and proactively manage monthly financial results in collaboration with senior leadership. Partner across a global matrix organization, building strong relationships with finance and business teams. Collaborate with data reporting hubs in Europe and India to standardize reporting and develop best practices. Support the evaluation and enhancement of forecasting systems Assist in training and mentoring junior staff within the finance hub. Work closely with the executive suite to support ad-hoc analysis for quarterly board meetings and earnings releases. Perform other duties as assigned to support the broader finance organization. Qualifications (Minimum Required) Bachelor’s degree in Finance, Accounting, Economics, or a related field (MBA or CPA a plus). Strong analytical skills with experience in forecasting, budgeting, and financial modeling. Proficiency in Microsoft Excel and financial systems Excellent communication skills and ability to present financial insights to senior stakeholders. Demonstrated ability to collaborate across global teams and manage competing priorities. Experience (Minimum Required) Minimum of 3-5 years of experience in financial planning and analysis, preferably in a global or matrixed organization. Preferred Qualifications Include Strong preference for CRO Experience Workday Financials or Adaptive Planning experience is a plus Physical Demands / Work Environment This position involves hybrid working / remote Learn more about our EEO & Accommodations request here.
Posted 1 week ago
8.0 years
0 Lacs
Delhi, India
On-site
Financial Analyst Leader or GM Finance : Locations : Indonesia (Relocation Assisted) Industries : Mining,Heavy Industry. OIL & Gas Full-Time | Permanent | Regional Leadership Role Division : Corporate Finance / FP&A Should be open for heavy travelling >50% Role Overview We are seeking a high-impact Financial Analyst Leader to drive strategic financial planning and performance analysis for our multinational clients operating across Southeast Asia and Oceania. This role is pivotal in providing actionable insights to executive leadership, optimizing financial performance, and enabling business growth through robust forecasting, budgeting, and reporting frameworks. The ideal candidate will bring deep analytical expertise, business partnering experience, and the ability to lead a high-performing finance team across markets. Key Responsibilities Financial Strategy & Planning • Lead the financial planning and analysis (FP&A) function across multiple business units • Drive the annual budgeting, rolling forecasts, and long-term planning processes • Develop and maintain financial models to support business decisions Performance Analysis & Reporting • Analyze P&L, cost structures, margin performance, and financial KPIs • Prepare insightful reports for C-Suite and Board stakeholders • Implement dashboarding tools for real-time performance tracking Business Partnering • Collaborate with Business, Sales, Operations, and Supply Chain leaders to identify risks and opportunities • Act as a commercial partner for investment planning, ROI assessments, and scenario modeling • Provide financial insights to drive strategic decisions and growth initiatives Team Leadership & Development • Lead and mentor regional finance analysts and planning teams • Foster a high-performance culture with a focus on continuous improvement and upskilling • Ensure cross-country alignment and knowledge sharing Process Optimization & Governance • Streamline FP&A processes for efficiency and consistency • Ensure compliance with regional regulations and internal controls • Drive automation and digital transformation in financial reporting Key Requirements Education Bachelor’s degree in Finance, Accounting, or Economics CPA, CFA, or MBA preferred Experience & Skills • 8+ years of experience in FP&A or corporate finance, with 3+ years in a leadership role • Regional experience across APAC is strongly preferred • Proven success in business partnering with cross-functional teams • Advanced Excel and financial modeling skills; experience with ERP systems (e.g., SAP, Oracle, Workday) and BI tools (Power BI, Tableau) • Strong strategic thinking, communication, and influencing skills • Highly analytical with a problem-solving mindset • Able to thrive in a fast-paced, multicultural, and matrixed environment Thank you! Assistant Talent Acquisition Manager Ana( Anamica) Anamica.kumari@nityo.com Desk Number- 6531522521 What’s App +6560275490/+917667035476
Posted 1 week ago
8.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Job Description Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We’re a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future. Levi’s is looking for a seasoned Analyst and Data Visualization Expert to support the data science and analytics team focused on supply chain operation data products. The ideal candidate is a great storyteller and strong technical contributor who has experience solving business problems with data-driven tools. You will be responsible for delivering a suite of analytical products including analyses, dashboards, insights, and recommendations. You will collect, analyze, and present data to improve strategic decision making and to track the benefits unlocked by the data products. You should have a high degree of curiosity about the business and the skills to discover impactful insights from data. You should be able to communicate those insights in a way that builds confidence and enables decisions that drive business value. Responsibilities Dive deep into complex business problems and provide insights on digital features, or AI model performance. Partner with cross functional teams on implementation. Create dashboards to track adoption and business impact of features and data product launched. Bring data to life through storytelling in a clear and meaningful way to audiences with mixed levels of technical expertise and informing key strategic decisions. Partner with data science, data analytics and product managers on planning, goal setting and prioritization. Partner with data and engineering teams to improve instrumentation and product/models health reporting, pre/post analysis and business debugging. Partner with A/B test team to design experiments and post-hoc analysis of results. Promote a culture of data driven technical excellence, ownership, collaboration. Support business stakeholders and regional data analysts by understanding their needs and providing guidance and support. Promote adoption of new digital tools to standardize analytics technical suites across global business. Your background 8+ years of professional experience analyzing complex data, drawing conclusions, and making recommendations. 6+ years of applied data visualization experience. GCP Looker experience preferred. (Tableau or PowerBI experience are also acceptable) 4+ years of experience in extracting & manipulating large data sets from various relational databases using SQL (Amazon Redshift, Oracle, Google BigQuery). Coding skills in at least one statistical or programming language (R or Python preferred) to import, summarize, and analyze data. Hands on experience working with big data, ideally clickstream data, in big data volume sectors such as ecommerce, gaming, social network etc. ecommerce platforms are a plus. Ability to translate and present complex analysis in executive summaries. Clear and effective written and verbal communication and strong interpersonal skills. Strong problem solving skills. Bachelor's in economics, Statistics, Data, Data Science and Engineering (Masters is a plus) or equivalent experience. Benefits We put a lot of thought into our programmes to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered. Here's a Small Snapshot Complimentary preventive health check-up for you & your spouse OPD coverage Best in class leave plan including paternity and family care leaves Counselling sessions to prioritise mental well-being Exclusive discount vouchers on Levi’s products We are an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. LOCATION India, Bangalore - Office FULL TIME/PART TIME Full time Current LS&Co Employees, apply via your Workday account.
Posted 1 week ago
1.0 - 3.0 years
0 Lacs
Navi Mumbai, Maharashtra, India
On-site
Skill required: Talent Acquisition - Workday Recruiting Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Overall Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Typing speed – 50 words Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focused Results driven High standards of Integrity Attention to detail An end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization. What are we looking for? Experience Profile Prior international BPO work experience preferred Fresher’s acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail Roles and Responsibilities: Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimize customer complaints and escalations by providing exceptional service and call control
Posted 1 week ago
1.0 - 3.0 years
0 Lacs
Navi Mumbai, Maharashtra, India
On-site
Skill required: Talent Acquisition - Workday Recruiting Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Overall Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Typing speed – 50 words Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focused Results driven High standards of Integrity Attention to detail An end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization. What are we looking for? Experience Profile Prior international BPO work experience preferred Fresher’s acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail Roles and Responsibilities: Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimize customer complaints and escalations by providing exceptional service and call control
Posted 1 week ago
1.0 - 3.0 years
0 Lacs
Navi Mumbai, Maharashtra, India
On-site
Skill required: Talent Acquisition - Workday Recruiting Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Overall Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Typing speed – 50 words Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focused Results driven High standards of Integrity Attention to detail An end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization. What are we looking for? Experience Profile Prior international BPO work experience preferred Fresher’s acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail Roles and Responsibilities: Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimize customer complaints and escalations by providing exceptional service and call control
Posted 1 week ago
1.0 - 3.0 years
0 Lacs
Navi Mumbai, Maharashtra, India
On-site
Skill required: Talent Acquisition - Workday Recruiting Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Overall Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Typing speed – 50 words Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focused Results driven High standards of Integrity Attention to detail An end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization. What are we looking for? Experience Profile Prior international BPO work experience preferred Fresher’s acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail Roles and Responsibilities: Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimize customer complaints and escalations by providing exceptional service and call control
Posted 1 week ago
1.0 - 3.0 years
0 Lacs
Navi Mumbai, Maharashtra, India
On-site
Skill required: Talent Acquisition - Workday Recruiting Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Overall Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Typing speed – 50 words Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focused Results driven High standards of Integrity Attention to detail An end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization. What are we looking for? Experience Profile Prior international BPO work experience preferred Fresher’s acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail Roles and Responsibilities: Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimize customer complaints and escalations by providing exceptional service and call control
Posted 1 week ago
1.0 - 3.0 years
0 Lacs
Navi Mumbai, Maharashtra, India
On-site
Skill required: Talent Acquisition - Workday Recruiting Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Overall Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Typing speed – 50 words Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focused Results driven High standards of Integrity Attention to detail An end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization. What are we looking for? Experience Profile Prior international BPO work experience preferred Fresher’s acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail Roles and Responsibilities: Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimize customer complaints and escalations by providing exceptional service and call control
Posted 1 week ago
1.0 - 3.0 years
0 Lacs
Navi Mumbai, Maharashtra, India
On-site
Skill required: Talent Acquisition - Workday Recruiting Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Overall Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Typing speed – 50 words Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focused Results driven High standards of Integrity Attention to detail An end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization. What are we looking for? Experience Profile Prior international BPO work experience preferred Fresher’s acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail Roles and Responsibilities: Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimize customer complaints and escalations by providing exceptional service and call control
Posted 1 week ago
1.0 - 3.0 years
0 Lacs
Navi Mumbai, Maharashtra, India
On-site
Skill required: Talent Acquisition - Workday Recruiting Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Overall Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Typing speed – 50 words Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focused Results driven High standards of Integrity Attention to detail An end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization. What are we looking for? Experience Profile Prior international BPO work experience preferred Fresher’s acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail Roles and Responsibilities: Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimize customer complaints and escalations by providing exceptional service and call control
Posted 1 week ago
1.0 - 3.0 years
0 Lacs
Navi Mumbai, Maharashtra, India
On-site
Skill required: Talent Acquisition - Workday Recruiting Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Overall Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Typing speed – 50 words Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focused Results driven High standards of Integrity Attention to detail An end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization. What are we looking for? Experience Profile Prior international BPO work experience preferred Fresher’s acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail Roles and Responsibilities: Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimize customer complaints and escalations by providing exceptional service and call control
Posted 1 week ago
1.0 - 3.0 years
0 Lacs
Navi Mumbai, Maharashtra, India
On-site
Skill required: Talent Acquisition - Workday Recruiting Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Overall Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Typing speed – 50 words Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focused Results driven High standards of Integrity Attention to detail An end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization. What are we looking for? Experience Profile Prior international BPO work experience preferred Fresher’s acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail Roles and Responsibilities: Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimize customer complaints and escalations by providing exceptional service and call control
Posted 1 week ago
6.0 years
0 Lacs
Pune, Maharashtra, India
On-site
About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This position is located in Pune. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best. To learn more about life at LogicMonitor, check out our Careers Page. What You'll Do: The Lead Workday Administrator will be responsible for the implementations, configurations, maintenance, and support related to the Workday human capital management (HCM) system and other systems in the HR space. This includes the design and development of business processes, security administration, integrations with other systems, data management, reporting and analytics, and end-user support. The Lead Workday Administrator will also be responsible for relationship management with internal HR customers, coordination and management of work between members of the HR Systems team, and training of new and existing HR Systems resources. Here's a closer look at this key role: Strategic Implementation & Configuration: Lead the deployment and customization of Workday HCM modules, aligning technology solutions with organizational objectives and best practices. Enterprise Integrations: Architect and maintain robust integrations between Workday and critical systems (e.g., payroll, benefits, LMS), ensuring data integrity and system interoperability. Data Governance: Oversee comprehensive audits and validation protocols to maintain high standards for data accuracy, consistency, and compliance. Security & Compliance: Define and administer complex security structures, ensuring appropriate access controls and regulatory alignment. Business Intelligence & Reporting: Design and deliver advanced Workday reports and dashboards that support strategic decisions and organizational visibility. Continuous Improvement: Monitor Workday feature releases, assess potential impact, and implement enhancements that drive efficiency and user satisfaction. Cross-Functional Leadership: Collaborate closely with HR, IT, and business leaders to streamline processes, enhance system performance, and align Workday capabilities with evolving business strategies. Team Up-skilling: Train new and existing HR Systems team members in internal processes and technical skills. What You'll Need: Bachelor’s degree in Information Technology, Human Resources, or a related field, or equivalent practical experience. Over 6 years of progressive experience administering, configuring, and optimizing Workday systems, with a strong emphasis on scalable solutions and continuous improvement. Advanced expertise across multiple Workday modules, including HCM, Benefits, Compensation, Payroll, and Integrations. Proven track record of developing and maintaining complex Workday Integrations to support enterprise-level operations. Deep understanding of HR and payroll business processes, compliance standards, and regulatory frameworks. Workday certifications strongly preferred, reflecting a commitment to industry best practices and professional development. Click here to read our International Applicant Privacy Notice. LogicMonitor is an Equal Opportunity Employer At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best. For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our goal is to ensure an accessible and inclusive experience for every candidate. If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form. Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.
Posted 1 week ago
1.0 - 3.0 years
0 Lacs
Navi Mumbai, Maharashtra, India
On-site
Skill required: Talent Acquisition - Workday Recruiting Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Overall Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Typing speed – 50 words Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focused Results driven High standards of Integrity Attention to detail An end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization. What are we looking for? Experience Profile Prior international BPO work experience preferred Fresher’s acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail Roles and Responsibilities: Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimize customer complaints and escalations by providing exceptional service and call control
Posted 1 week ago
1.0 - 3.0 years
0 Lacs
Navi Mumbai, Maharashtra, India
On-site
Skill required: Talent Acquisition - Workday Recruiting Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Overall Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Typing speed – 50 words Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focused Results driven High standards of Integrity Attention to detail An end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization. What are we looking for? Experience Profile Prior international BPO work experience preferred Fresher’s acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail Roles and Responsibilities: Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimize customer complaints and escalations by providing exceptional service and call control
Posted 1 week ago
1.0 - 3.0 years
0 Lacs
Navi Mumbai, Maharashtra, India
On-site
Skill required: Talent Acquisition - Workday Recruiting Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Overall Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Typing speed – 50 words Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focused Results driven High standards of Integrity Attention to detail An end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization. What are we looking for? Experience Profile Prior international BPO work experience preferred Fresher’s acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail Roles and Responsibilities: Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimize customer complaints and escalations by providing exceptional service and call control
Posted 1 week ago
1.0 - 3.0 years
0 Lacs
Navi Mumbai, Maharashtra, India
On-site
Skill required: Talent Acquisition - Workday Recruiting Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Overall Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Typing speed – 50 words Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focused Results driven High standards of Integrity Attention to detail An end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization. What are we looking for? Experience Profile Prior international BPO work experience preferred Fresher’s acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail Roles and Responsibilities: Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimize customer complaints and escalations by providing exceptional service and call control
Posted 1 week ago
1.0 - 3.0 years
0 Lacs
Navi Mumbai, Maharashtra, India
On-site
Skill required: Talent Acquisition - Workday Recruiting Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Overall Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Typing speed – 50 words Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focused Results driven High standards of Integrity Attention to detail An end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization. What are we looking for? Experience Profile Prior international BPO work experience preferred Fresher’s acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail Roles and Responsibilities: Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimize customer complaints and escalations by providing exceptional service and call control
Posted 1 week ago
1.0 - 3.0 years
0 Lacs
Navi Mumbai, Maharashtra, India
On-site
Skill required: Talent Acquisition - Workday Recruiting Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Overall Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Typing speed – 50 words Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focused Results driven High standards of Integrity Attention to detail An end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization. What are we looking for? Experience Profile Prior international BPO work experience preferred Fresher’s acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail Roles and Responsibilities: Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimize customer complaints and escalations by providing exceptional service and call control
Posted 1 week ago
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