Workday Delivery Excellence Senior Analyst

Role Overview

The Delivery Excellence Analyst supports the organizations delivery function by driving process efficiency, governance, and quality across projects, enhancements, and programs. This role focuses on tracking metrics, facilitating reviews, standardizing templates, and ensuring adherence to delivery frameworks, tenant management best practices, and continuous improvement initiatives.

Key Responsibilities

Governance Support weekly/monthly delivery governance reviews, including tenant utilization audits and project pipeline tracking. Track KPIs such as effort/schedule variance, quality metrics (e.g., defects per build), customer satisfaction, and compliance scores. Review efforts estimation for workday Implementation projects. Prepare dashboards, health reports, and executive summaries using tools like Power BI or ADO.

Process Improvement

Collaborate with teams to identify gaps in delivery processes, tenant provisioning, and refresh planning. Assist in implementing frameworks, standard templates (e.g., Fit-Gap Analysis, Risk Registers, Timelines), and quality audits/retrospectives. Documentation & Standardization Maintain centralized repositories for project docs, reusable templates, and Workday Implementation projects standard documents. Standardize reports with version control and support closure decks or communication materials. Ensure accurate capture of PMO/TPM data, including project start/end dates and resource alignment. Stakeholder Management & Collaboration Partner with delivery leads, PMO, QE, tower heads, and vendors to monitor delivery quality. Facilitate cross-functional communication and governance inputs for transparency. Coordinate tenant forums and alignment between projects, enhancements, and support needs. Analytics & Insights Analyze trends in delivery data (e.g., cycle times, SLA adherence) to provide actionable insights. Support benchmarking and business cases for automation or transformations. Monitor operational efficiency metrics like resource utilization and vendor compliance.

Required Skills & Qualifications