Posted:4 days ago|
Platform:
Remote
Full Time
This is a remote position.
mail:- info@naukripay.com Telecaller, also known as a telemarketer or phone sales representative, is a professional who communicates with customers via telephone to promote products or services, generate leads, or provide customer support. They play a crucial role in connecting businesses with potential customers and building relationships. Key Responsibilities: Making outbound calls: Telecallers proactively reach out to potential customers to introduce products or services, explain their features and benefits, and persuade them to make a purchase or schedule a meeting. Handling inbound calls: They respond to customer inquiries, address concerns, and provide assistance regarding products, services, or orders. Generating leads: Telecallers identify potential customers through cold calling, marketing campaigns, or other outreach methods and nurture these leads to convert them into sales opportunities. Maintaining customer relationships: They follow up with existing customers to ensure satisfaction, address any issues, and build lasting relationships. Documenting interactions: Telecallers record customer interactions, maintain accurate records in the database, and update customer information. Meeting sales targets: They work towards achieving sales targets and contribute to the overall success of the team. Providing customer service: Telecallers offer excellent customer service by resolving complaints, providing solutions, and ensuring customer satisfaction. Staying informed: They keep up-to-date with product information, pricing, and promotional offers to effectively communicate with customers. Essential Skills: Excellent communication skills: Telecallers need to be articulate, persuasive, and able to communicate effectively over the phone. Strong listening skills: They need to be able to actively listen to customers, understand their needs, and respond appropriately. Persuasion and negotiation skills: Telecallers need to be able to convince customers to make a purchase or take a desired action. Customer service orientation: They should be empathetic, patient, and able to handle customer complaints effectively. Product knowledge: Telecallers need to have a thorough understanding of the products or services they are promoting. Time management and organizational skills: They need to manage their time effectively, prioritize tasks, and maintain accurate records. Ability to work under pressure: Telecallers may face challenging situations and need to be able to handle pressure and meet deadlines. Basic computer skills: They need to be comfortable using computers, CRM systems, and other relevant software.Naukripay group
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