Wipro job | Customer Service | Voice Process (US Healthcare Domain)

0 - 3 years

0 - 2 Lacs

Posted:2 months ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Note:

Company:

Job Overview:

Join Wipro's dynamic US Healthcare voice support team and kickstart your career in customer service. This is an excellent opportunity for freshers with strong communication skills looking to build a career in the BPO industry.

Key Responsibilities:

  • Handle inbound and outbound voice-based customer interactions.
  • Resolve queries and deliver exceptional service with professionalism.
  • Maintain accurate call records and follow defined SOPs.
  • Meet performance metrics on quality, accuracy, and customer satisfaction.
  • Communicate effectively and actively listen to customer needs.
  • Work in rotational shifts and adapt to changing schedules.
  • Upsell or cross-sell services when applicable.

Eligibility Criteria:

  • Education:

    12th Pass / Intermediate

    or Graduates.
  • Freshers

    with excellent verbal communication skills are welcome.
  • Candidates with prior BPO experience will have added advantage.
  • Not Eligible:

    B.Tech, M.Tech, MCA, MBA, BCA, Hotel Management, and other specialized/technical degrees.
  • Mandatory:

    Valid

    PAN Card

    required during hiring process.

Hiring Process:

  • Virtual Interview

    connect on WhatsApp to receive the interview invite.
  • Complete joining documentation preferred for faster onboarding.

Apply Now:

Email:

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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