Wipro is hiring For Premium US Voice Process - Freshers are welcome

Job Description

Customer Service Representative for UK Process We are looking for Voice Process - Inbound (International) who has prior experience in international US voice process. Freshers are also welcome with excellent communication skills Job Location: Noida 5 Days Work from Office (Both side transport) Shift: Evening and Night Shift Work Experience 0-36 months Job Description: Customer service through calls. Ensure timely and accurate service delivery at defined productivity levels. Build client and domain knowledge to be able to deliver resolution in the first conversation. Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort. Maintain internal and client level delivery quality on calls, chats and email conversations. Adhere to customer service attendance and accountability policies. Execute issue / query resolution and ensure proper documentation and follow-up. Identify, share and support operational improvements. Relevant Experience Excellent communication skills. Should be flexible to work in rotational shifts. Proficient in computer usage and basic knowledge of MS Office. Defined career roadmap that offers growth opportunities. Performance based incentive program. Investment in talent development and skills enhancement. Work life balance with any 5-day work week. Collaborative environment with best-in-class professionals. Category International customer service Voice Working Conditions Flexibility to work in 24*5 shifts (5 days working) Education Skills Graduate in B.Com, B.A, BCA, BBA, BHM, BSc (except B.Sc IT, Stats, Math Hons. and Eco. Hons.) Full time MBA, BE, and B.Tech graduates should have minimum 6 months of BPO experience B.Tech And MBA Freshers are not Applicable NOTE: Interested candidates can share their profile directly at yatharth.srivastava1@wipro.com with subject line " Application for CSR - US Voice Process"