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Wipro is hiring For Associate Backoffice- US HR Operation

0 - 3 years

1 - 2 Lacs

Thane Navi Mumbai Mumbai (All Areas)

Posted:5 days ago| Platform: Naukri logo

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Skills Required

Back Office Non Voice Process International Non Voice Backend Operations Non Voice Bpo Non Voice Entry Level Good English Communication fresher Backend Process Good In Excel Fresher Hiring International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Looking for Backoffice Associates for Airoli Location Work location : Airoli Exp: 0-3 Years (Freshers are also welcome) Non Voice Process (Both Side Cab)Night Shift only Service Agreement- 1 year Age criteria: 22 years to 27 years are allowed Role & responsibilities Associate (Process: US HR operations) Work Experience 0-36 months Summary Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner. Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue. Identify and learn appropriate product details to facilitate better client interaction and troubleshooting. Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions. Follow standard processes and procedures to resolve all client queries. Resolve client queries as per the SLAs defined in the contract. Maintain logs and records of all customer queries as per the standard procedures and guidelines. Relevant Experience Any/Basic MS Excel Category Back office/Data handling or data management Working Conditions Fixed evening shift (5 days working). Saturdays and Sundays are fixed off. Service Agreement Applicable for 1 year (Mandatory) Education Skills Any graduate - BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM B.Tech & MBA full time freshers are not eligible Note : Looking for immediate joiners or who can join within 10-15 days

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