Posted:12 hours ago|
Platform:
Work from Office
Full Time
- Proven experience in a customer service role, preferably in a chat support environment.
- Excellent written communication skills, with a focus on grammar and spelling.- Strong problem-solving abilities and attention to detail.- Ability to multitask and manage multiple chat conversations simultaneously.- Proficiency in using customer support software and ticketing systems.- Basic understanding of technical troubleshooting for common issues.- Strong interpersonal skills and ability to work effectively in a team environment.- Flexibility to work various shifts, including nights, weekends, and holidays.- Ability to remain calm and professional under pressure.
- Empathy and patience when dealing with customer inquiries and complaints.
Wipro
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