Windows Administrator

RRD Global Delivery Centers, with more than three decades of expertise in business communications, marketing solutions, and digital productivity solutions, we successfully help companies reimagine customer experiences. Our three mainstays of Global Brand Solutions, Smart Work Solutions, and Technology & Innovation Services transform the way businesses work for customers, building strong brand loyalty. With 8,000 experts in 42 locations, we have the scale and scope to work across industries to co-create a future-ready business. We adopt a consultative approach to digitizing every aspect of the Customer Journey so you can effectively translate a strategic vision of expansion and efficiency into a superior Customer Experience. In short, we help you effectively address customer needs so you can make Customer Experience your competitive differentiator. We are in 42 Locations, 6 industries, 16 RRD Sites, 500 Clients, and 38 years in operation.

Our three key areas of expertise

• GLOBAL BRAND SOLUTIONS
• SSMART WORK SOLUTIONS
• TECHNOLOGY & INNOVATION SOLUTIONS

POSITION SUMMARY:

L2/L3 above level support

JOB RESPONSIBILITIES:

• Manage and maintain network infrastructure,

  including Cisco switch stacks, Cisco ASA and FortiGate firewalls, site-to-site VPN, and load balancers (Can be in any firewalls)

• Assist with day-to-day information security tasks, including firewall and security device administration
• Maintain security, backup, and redundancy strategies
• Provide L2/L3 above level support
• Manage and monitor all installed systems and infrastructure, including Windows, VMware, Azure, and Office 365
• Install, configure, and maintain operating systems, application software and system management tools (e.g. monitoring, patching, anti-virus, etc.)
• Liaise with IT personnel for problem resolution
• Must be able to work in 24x7 production support environment

REQUIRED SKILLS/EXPERIENCE

• Cloud – Experience supporting Azure App Gateway, App Services, and IaaS, including supporting connectivity between

  on-prem and cloud environments. -Client preferred Azure

• Websites – Experience supporting corporate websites routing through Azure App Gateway and utilizing Microsoft IIS
• Network – Experience managing both on prem and cloud based wide area networks
• Experience with Cisco CLI, Cisco ASA, Fortinet Firewalls
• Experience supporting Windows Infrastructure services (Active Directory, DNS, DHCP, Certificate Authority)
• Experience supporting

  Active Directory services - (Mandatory)L2 & Above strong experience

• Experience supporting Office365 email/application

• VMware

  – Experience supporting a large scale ESX (VMware) environment (

  Knowledge

  )
• Telephony – Experience supporting and administering VoIP, cloud-based phone services, preferably 8x8

  (Can be trained Internally

  )
• Experience with monitoring systems

Preferred Experience with the following:

• Fortinet and Cisco networking technologies
• Cisco End Point Security, Umbrella, Duo
• VMware
• Azure
• Office 365
• Windows Server Technologies
• Pure Storage
• 8x8
• Intune Mobile Device Management
• Rubrik Backup
• Zerto