We are looking for a highly skilled Windows & Active Directory L3 Support Engineer to manage, support, and troubleshoot enterprise-scale Windows Server and Active Directory environments. The role requires deep technical expertise, strong troubleshooting skills, and the ability to work on escalated issues, projects, and infrastructure improvements.

Key Responsibilities

Provide Level 3 support for Windows Server and Active Directory-related issues.
Design, manage, and troubleshoot Active Directory (AD DS) including:
Domain Controllers
DNS, DHCP
Group Policy Objects (GPO)
OU structure, trusts, replication
Handle complex incident escalations from L2 teams and ensure root cause analysis (RCA).
Manage Windows Server environments (2016/2019/2022).
Perform AD health checks, performance tuning, and security hardening.
Support user lifecycle management (joiners, movers, leavers).
Implement and maintain patching, upgrades, and migrations.
Work on AD/Azure AD hybrid environments (Azure AD Connect, sync issues).
Create and maintain technical documentation, SOPs, and KB articles.
Participate in on-call support and planned maintenance activities.
Collaborate with security, network, and cloud teams on infrastructure initiatives.

Required Skills & Experience

Strong hands-on experience with Active Directory (L3 level).
Expertise in:
AD DS, DNS, DHCP
Group Policy management
AD replication and troubleshooting
Solid experience with Windows Server 2016/2019/2022.
Experience in PowerShell scripting for automation and reporting.
Knowledge of Azure AD / Entra ID and hybrid identity setups.
Experience working in enterprise environments with ITIL-based processes.
Strong troubleshooting and analytical skills.

Good to Have

Experience with Azure / Microsoft 365 identity services.
Knowledge of AD security best practices, hardening, and audits.
Exposure to PKI, ADFS, Conditional Access.
ITIL Foundation certification.
Microsoft certifications (Windows Server / Azure / Identity).

Soft Skills

Excellent communication and documentation skills.
Ability to work independently on complex issues.
Strong stakeholder and escalation management.
Team player with a proactive mindset.

Job Type: Full-time

Pay: ₹100,000.00 - ₹120,000.00 per month

Work Location: In person

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