10.0 - 18.0 years

8 - 13 Lacs

Pune

Work from Office

we are hiring senior manager WFM for Pune location . Shift Timings - Flexible (24*7) Role Overview: Provide leadership and management to program staff and the primary care sector as it relates to workforce development. Contribute strategic development and partnerships relating to workforce development Provide leadership for the development of a workforce strategy Provide advice to internal stakeholders relating to workforce development Required Skills and Experience: Demonstrated people management experience. Experience working in the BPO industry including a sound understanding of the issues facing primary care workforce. Demonstrated ability to lead a project including development of busin...

Posted 3 months ago

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MIS with WFM Executive, BPO Exp (Immediate Joiner Gurugram) Teleperformance (TP)

2.0 - 6.0 years

2 - 4 Lacs

Gurugram

Work from Office

Role & responsibilities MIS with WFM Executive with BPO experience mandatory Preferred candidate profile

Posted 4 months ago

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Associate-Resource management/Work force management/RMG EY

1 - 4 years

2 - 4 Lacs

Gurugram

Hybrid

Experience Management Associate As an Experience Management Associate, you will be part of an industry leading, high performing team of workforce management professionals providing exceptional client service to our stakeholders and helping our employees gain differential experiences that are aligned to their career aspirations. We provide learning and growth opportunities to build your ability to analyze, innovate, think and act globally. Youll be part of an organization that is focused on optimization, is solution oriented, innovates and provides best in class services to the client serving teams. The opportunity EY Global Delivery Services (EY GDS) is a dynamic and global service delivery ...

Posted 4 months ago

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Supervisor WFM- Planning & Scheduling//BPO//Noida Hiresquad

3.0 - 8.0 years

7 - 8 Lacs

noida

Work from Office

Leading BPO in Noida Hiring for Supervisor WFM- Planning & Scheduling Experience 3+ Years Role and Key Responsibilities: • Understanding of Capacity Plan, scheduling and rostering. • Skill-Based Scheduling for in-house agents • Define agents according to skills and proficiencies • Compares over/under staffing with total staffing hours. Measures the effectiveness and quality of scheduling. • Review the projected performance for the sites on a near term basis. i.e. weekly/ fortnightly. • Build, review and plan requirements based on forecasting information for production headcount by day by interval for the supported time frame (requirements base don KPI such as in and out of office shrinkage. ...

Posted Date not available

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Wfm Team Lead | BPO Turiyam Consultancy

5.0 - 10.0 years

6 - 8 Lacs

noida, bengaluru

Work from Office

- Supervise and mentor WFM analysts. - Adjust staffing plans in real-time based on demand fluctuations. Please Call/ Whatsapp @ 6002281943/ 8453399504 / 8723051470. Required Candidate profile Must have 1 year experience as TL in WFM domain. Proficiency in WFM tools like IEX/Genesys/Aspect. Experience in advanced Excel and data analysis. Strong communication and problem-solving skills.

Posted Date not available

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