Supervisor WFM- Planning & Scheduling//BPO//Noida Hiresquad

3.0 - 8.0 years

7 - 8 Lacs

noida

Work from Office

Leading BPO in Noida Hiring for Supervisor WFM- Planning & Scheduling Experience 3+ Years Role and Key Responsibilities: • Understanding of Capacity Plan, scheduling and rostering. • Skill-Based Scheduling for in-house agents • Define agents according to skills and proficiencies • Compares over/under staffing with total staffing hours. Measures the effectiveness and quality of scheduling. • Review the projected performance for the sites on a near term basis. i.e. weekly/ fortnightly. • Build, review and plan requirements based on forecasting information for production headcount by day by interval for the supported time frame (requirements base don KPI such as in and out of office shrinkage. ...

Posted Date not available

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Wfm Team Lead | BPO Turiyam Consultancy

5.0 - 10.0 years

6 - 8 Lacs

noida, bengaluru

Work from Office

- Supervise and mentor WFM analysts. - Adjust staffing plans in real-time based on demand fluctuations. Please Call/ Whatsapp @ 6002281943/ 8453399504 / 8723051470. Required Candidate profile Must have 1 year experience as TL in WFM domain. Proficiency in WFM tools like IEX/Genesys/Aspect. Experience in advanced Excel and data analysis. Strong communication and problem-solving skills.

Posted Date not available

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