WFM Analyst I

Teleperformance (TP)

1 - 2 years

2 - 4 Lacs

thane

Posted:4 days ago| Platform:

Apply

Skills Required

bpo customer experience management operations workforce planning forecasting communication and interpersonal skills contact center customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced WFM Analyst I to join our team in Bengaluru. The ideal candidate will have 1-2 years of experience in the field.

Roles and Responsibility

Oversee all operational support aspects of the contact center, including staffing, scheduling, and forecasting systems.
Facilitate and monitor workforce planning issues, ensuring seamless execution of plans.
Develop and implement training programs across the contact center to enhance employee skills and knowledge.
Manage contact center quality issues and support systems implementation and management.
Collaborate with cross-functional teams to achieve business objectives and drive growth.
Analyze data and metrics to identify trends and areas for improvement, providing insights to stakeholders.

Job Requirements

Strong understanding of customer experience management principles and practices.
Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
Proficient in CRM/IT enabled services/BPO operations, with experience in WFM tools and technologies.
Ability to analyze complex data sets and provide actionable recommendations.
Strong problem-solving skills, with the ability to think critically and creatively.
Experience in managing multiple priorities and deadlines in a fast-paced environment.

More Jobs at Teleperformance (TP)

Medical Coding Executive

Navi Mumbai, Thane

1 - 2 yrs

INR 2 - 2 Lacs

International Process Customer Support @Gurgaon

Gurgaon

Experience: Not specified

INR 3 - 4 Lacs

Customer Support Representative

Goregaon

Experience: Not specified

INR 1 - 2 Lacs

Workforce Management Analyst

Hyderabad

2 - 6 yrs

INR 0 - 0 Lacs

Director - Network Operations For HYD. (Immediate joiner pref.)

Hyderabad

10 - 20 yrs

INR 32 - 45 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.