We're hiring -Manager-Control Tower- Ahmedabad- DC

Job Title:

Job Summary:

Manager – Control Tower

This role will act as a central point of command for monitoring daily supply chain operations, ensuring real-time visibility, minimizing disruptions, and driving operational efficiency through data-driven decisions.

Key Responsibilities:

Real-Time Monitoring & Exception Handling:

• Monitor inbound and outbound logistics, last-mile deliveries, and warehouse operations in real-time.
  
• Use control tower systems (TMS/WMS dashboards) to track KPIs, SLA adherence, and order flows.
  
• Identify delays, bottlenecks, or deviations; initiate corrective action and escalate critical issues.
  

Operational Coordination:

• Act as the nerve center between transportation partners, warehouse teams, customer service, and regional logistics managers.
  
• Facilitate rapid decision-making by ensuring the right information reaches the right stakeholders at the right time.
  

Process Improvement & Analytics:

• Analyze operational data to identify trends, recurring issues, and areas of improvement.
  
• Implement SOPs and best practices for exception handling, route management, and load planning.
  
• Provide input on capacity planning, resource allocation, and shift-level optimization.
  

Control Tower System Management:

• Work with tech/product teams to enhance system dashboards, alerts, and process automation.
  
• Ensure timely and accurate data feeds from TMS, WMS, and ERP systems.
  

Performance Reporting & Governance:

• Prepare daily/weekly performance dashboards for warehouse throughput, transit times, OTIF (On-Time In-Full), and issue resolution.
  
• Conduct regular operational reviews and RCA (Root Cause Analysis) meetings.
  

Qualifications & Experience:

• Bachelor’s degree in Logistics, Supply Chain Management, Engineering, or related field.
  
• 5–8 years of experience in control tower operations, logistics execution, or warehouse management.
  
• Strong understanding of DC operations, transportation, reverse logistics, and order lifecycle management.
  
• Hands-on experience with TMS, WMS, or ERP systems (SAP, Oracle, Manhattan, etc.).
  
• Proficient in Excel, Power BI or Tableau, and comfortable working with operational data.