We Are Hiring Customer Support (International Voice)

Were Hiring Customer Support (International Voice)

• Location:Hyderabad,Chennai & Bengaluru.
• Mode: Work from Office.
• Working Days: 5 Days | 2 Rotational Week Offs.
• Shift: Night Rotational Shifts (US/UK/AUS).
• Benefits: 2-Way Cab Facility.

Role Overview:

Join our dynamic International Voice Support team and be the voice of global customer service excellence. Youll be handling inbound/outbound calls, assisting international customers, resolving queries, and ensuring a smooth customer journey.

Key Responsibilities:

• Manage inbound (incoming) and outbound (outgoing) calls from international customers.
• Address customer queries, complaints, and issues professionally and promptly.
• Provide accurate information about products and services.
• Offer solutions and ensure customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Document call information according to standard operating procedures.
• Escalate unresolved issues to the appropriate internal teams for further assistance.
• Achieve individual and team performance goals and quality standards.
• Stay updated with product knowledge and service information.
• Communicate effectively, maintaining a positive and professional attitude.
• Utilize active listening and quick problem-solving skills.

Skills:

• Language:

  Fluent in English; proficiency in additional languages is a plus.

• Communication:

  Excellent oral and written communication skills.

• Customer Service:

  Proven experience and the ability to handle conflicts and resolve issues.

• Technical:

  Basic computer literacy and familiarity with CRM software.

• Adaptability:

  Ability to work in a fast-paced and high-pressure environment with rotational or night shifts.

Eligibility Criteria:

• Education: Intermediate (10+2) / Graduate (Any Stream).
• Experience: 1 Year 's Experience into customer support (International Voice exp. preferred).
• Excellent English communication skills (verbal & written) mandatory.
• Flexibility to work in night/rotational shifts.
• Immediate joiners preferred.

Salary & Perks:

• Experienced: Up to 4.25lpa(Based on experience)-International Voice Process..
• Freshers:3lpa.
• 2 years of Experience into KYC-AML-Upto 5.5lpa
• Attractive incentives, allowances & growth opportunities.

HR Nikitha - 8096035721

Emailid -nikitha.ganteda@axisservice.co.in